Responsibilities

• Partner with restaurant brands to design loyalty strategies aligned with their business goals such as increasing guest acquisition, visit frequency, average check size, and retention.
• Recommend and design loyalty program structures including points-based programs, tiers, visit-based rewards, gamification, challenges, and personalized offers.
• Advise on best practices for loyalty programs across quick service, fast casual, and full-service restaurant models.
• Guide brands on integrating loyalty into the overall guest lifecycle and digital experience.
• Provide strategic guidance on CRM architecture and guest data strategy for restaurant brands.
• Help clients design segmentation frameworks based on guest behavior, visit frequency, spend patterns, and engagement signals.
• Recommend CRM-driven marketing strategies including lifecycle campaigns, personalized promotions, win-back campaigns, and guest reactivation initiatives.
• Advise on building guest journeys across channels such as email, SMS, mobile apps, digital ordering, and in-store experiences.
• Support clients in establishing data capture strategies at key guest touchpoints (POS, online ordering, app, loyalty enrollment).
• Guide brands on leveraging CRM insights to deliver personalized and relevant guest experiences.

Requirements

• 5+ years of experience in loyalty programs, CRM/customer engagement platforms, restaurant technology, or solutions consulting.
• Mastery of guest engagement strategies and lifecycle marketing.
• Ability to translate business requirements into technical solution configurations supported by Olo Loyalty and Engage platform.
• Excellent client-facing, facilitation, and presentation skills.

Benefits

• 20 days of paid time off
• 10 sick days
• 11 holidays, plus year-end closure
• health, dental, and vision coverage for yourself and your family
• 401k match
• remote-office stipend
• generous parental leave plan
• volunteer time off
• gift matching policy
• and more!