Responsibilities

• Build and maintain strong relationships with internal and external stakeholders related to Digital Media and Content.
• Assist with the evaluation, deployment, and support of Digital Media systems.
• Troubleshoot hardware and application issues related to Digital Media, Content Management and CCTV.
• Provide technical guidance on systems integrated with Digital Media and CCTV platforms.
• Ensure system uptime and performance, delivering appropriate content to each screen per business expectations.
• Develop technical processes to maintain consistent connectivity for screens, Digital Media Players (DMPs) and CCTV cameras.
• Gain in-depth understanding of venue environments and operations through strategic site visits.
• Translate broad business needs into actionable work streams.
• Organize meetings to collect application/project requirements, provide updates, and manage follow-up responsibilities.
• Track key performance indicators (KPIs) to assess the health and stability of the Digital Media and CCTV environments.
• Monitor project progress and provide scheduled updates on milestones, deliverables, and overall status

Requirements

• 2+ years of experience with digital content streaming systems.
• 2+ years of client support and vendor management experience.
• Hands-on experience with Digital Media and content management systems.
• Experience with installation and support of CCTV systems.
• General knowledge of network topology and components.
• Ability to read and interpret floorplans and technical drawings (preferred).
• Sound judgment and calm decision-making under pressure.
• Excellent communication skills, both written and verbal.
• Self-motivated and able to work effectively in a team environment.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Experience with Zendesk or similar ticketing platforms (preferred).
• Familiarity with the entertainment or live events industry is a plus.

Preferred

• Ability to read and interpret floorplans and technical drawings (preferred)
• Familiarity with the entertainment or live events industry is a plus

Benefits

• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH : 401(k) program with company match, stock reimbursement program
• FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS : Volunteer time off, crowdfunding match