Lifecycle CRM Manager

Statesboro, GA (Remote)

Salary Not AvailableSenior LevelFull time

Posted 2 months ago

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Job Summary

Build and own end-to-end CRM programs that onboard students, sustain motivation, and scale referrals, using multi-channel messaging to reduce churn, boost engagement, and drive scalable growth.

  • Onboarding & Lifecycle: craft learning-habit onboarding flows and trigger-based sequences across email, WhatsApp, and SMS.
  • Referral Engine: design end-to-end referral flows and a scalable system for acquiring new students through existing ones.
  • Channel & Personalization: segment by behavior and lifecycle to deliver the right message at the right moment across the right channels.

Job Description

Responsibilities

  • Design and launch onboarding communication flows that reduce early churn and build a learning habit from day one
  • Build intelligent trigger-based sequences to support student motivation: reactivation campaigns, early warning interventions, and critical-moment nudges throughout the course
  • Reduce refund rates through timely, relevant communication — reaching students before they've made the decision to leave
  • Segment the database by behavior and lifecycle status to deliver the right message at the right moment through the right channel
  • Drive student engagement and activity through CRM: email, WhatsApp, and SMS
  • Build the referral channel as a system — not one-off campaigns, but a scalable mechanism for acquiring new students through existing ones
  • Design end-to-end referral flows: from trigger moment to referred student conversion
  • Test mechanics, offers, and timing; turn data into repeatable, scalable solutions

Requirements

  • Fluent level of English.
  • Knowing Spanish is a strong plus.
  • Ability to think strategically, not just follow briefs.
  • High attention to detail and operational discipline.
  • Strong writing skills with the ability to adapt tone across segments and funnels.

Preferred

  • Spanish language is a strong plus.
  • Experience with Customer.io is a strong plus.

Benefits

  • Direct impact on revenue and core business metrics.
  • High autonomy to explore, test, and improve processes.
  • Competitive compensation.
  • Fully remote collaboration.
  • Work alongside an experienced, global professional team.
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TripleTen

TripleTen is the premier online coding bootcamp for career changers who are ready to stop dreaming and start building.We provide flexible, beginner-friendly programs that turn complete beginners into job-ready tech professionals—without quitting their day jobs. Our graduates have landed roles at Amazon, Google, Accenture, and beyond. With an 82% employment rate and a job guarantee (yes, really), we’re not just another bootcamp. We’re your launchpad.We offer immersive, part-time and full-time bootcamps in:Software EngineeringQuality AssuranceBusiness Intelligence AnalyticsCyber SecurityUX/UI DesignAI and Machine Learning (updated from Data Science) AI Automation (new!)Our programs range between $9,040 and $17,950, with monthly payment options starting as low as $190. Each bootcamp includes access to a fully interactive platform, real-world projects, and support from tutors with 5+ years of industry experience. You’ll get detailed, line-by-line code reviews, resume and interview prep, and yes—moral support when you hit a wall at 2am.And we don’t leave you to figure it out alone. You’ll have Dot, our AI-powered assistant that answers questions in seconds, and a dedicated career team to help you build a professional profile, prepare for interviews, and land a role in your new field. If you don’t? You’ll get your tuition refunded.We’ve helped over 5,000 students build portfolios with 6 to 15 hands-on projects that show real employer-ready skills. 80% of our students had no tech background before joining—and now they’re thriving in tech careers that actually excite them.TripleTen exists to remove barriers, rewrite stories, and help people find careers they don’t dread.If you're ready to change your life—we're ready to help.

Founded in 2019
Salt Lake City, Utah, USA
1.8K employees (91 in marketing)

Traffic Signals

Monthly Visitors
1.7M
Monthly Google Ads Budget
$650.5K
Traffic Source Mix
Search
29.6%
Direct
59%
Referral
5.3%
Social
4.1%
Paid
1.8%

Headcount Trend

Current headcount: ~1.8K

Marketing Team

Marketing Team Size
59 (3% of company)