Lead Office Services Associate at RR Donnelley | New York, USA

RR Donnelley

Lead Office Services Associate

New York, USA (On-site)

Salary Not AvailableSenior Level3+ years expFull time

Posted 2 months ago

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Job Summary

Lead Office Services Associate manages client-facing service lines like reprographics, mail, intake, and facilities, prioritizing workflow and team coaching.

Own daily workflow, timekeeping, and escalation to supervisors.
Must-have: 3+ years in office services with team leadership.
Standout: Experience coordinating cross-functional back-office operations.

Job Description

Responsibilities

The Lead Office Services Associate delivers exceptional customer service for our clients Responsibilities include leading employee(s) and directing workflow for one or more service lines in: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, or other back-office (administrative, virtual or shared) services, or any other Williams Lea service lines, as needed.
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
Communicate with direct reports, manager and client on job or deadline issues.
Immediately escalate operational problems or issues to Supervisor or Manager.
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
Ensure team provides outstanding service to client, while building strong customer relationships.
Produce required reports on schedule.
Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.

Requirements

High school diploma or equivalent.
Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
Experience leading employees in areas of process and policy adherence, and time and absence tracking.
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills required, generally using Microsoft Office.
Familiar with procedures, software and equipment supporting applicable to service lines.
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.

Benefits

RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RR Donnelley

2.9 Glassdoor

RRD offers the industry’s most trusted portfolio of marketing, packaging, print, and supply chain solutions. When you work with us, you work with a team who empowers operations, engineering, marketing, and procurement professionals to make a measurable impact.

Chicago, Illinois, US

41K employees (4,671 in marketing)

www.rrd.com

62% recommend to a friend