Responsibilities

• Store Merchandising & Operations
• Manage the Shopify store in partnership with Indie Merch, including the creation and maintenance of product pages, and diverse collections (genre, artist, editorial and event-specific) while optimizing product pages for SEO and conversion efficiency.
• Serve as the liaison with Indie Merch and the Shopify developer for triaging product issues (stock accuracy, variant errors) and tracking store improvement requests.
• Monitor daily eCommerce performance (sales, stock, conversion data) to flag issues and opportunities in real time.
• Editorial-to-Commerce Integration
• Ensure all editorial content (reviews, interviews, news) covering a band with merch includes a live store link.
• Collaborate with the editorial/content team to align content calendars with promotional calendars and product launches.
• Marketing & Audience Development
• Support the lead Editor and external ecommerce marketing partners in overseeing the comprehensive email strategy, encompassing both editorial-focused newsletters and sales-driven communications like product drops, cart recovery flows, and promotional campaigns for new arrivals.
• Grow our first-party email and fan data list through digital acquisition campaigns and on-site capture optimization.
• Track and report performance across all marketing channels with actionable learnings for editorial and commerce teams.
• Execute promotional activities, including seasonal sales, bundling strategies, and tracking ROI on content-driven marketing initiatives.
• Administrative/Partner Support: Support occasional outreach to advertising clients, produce campaign recap reports, and handle administrative tasks like invoicing, contractor payments, and creating supporting creative assets (e.g., collection banners, social imagery) using Photoshop.

Requirements

• 3+ years of hands-on eCommerce or retail merchandising experience, with direct Shopify store management.
• Experience coordinating with a merch fulfillment or distribution partner (e.g., Indie Merch, Printful).
• Strong analytical skills, comfortable with Google Analytics, Shopify analytics, and email reporting.
• Familiarity with Adobe Photoshop or comparable asset creation software.

Nice To Have

• A genuine connection to metal music and culture is a significant advantage.

Benefits

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess