Responsibilities

• Oversee the end-to-end delivery of products, services, and creative assets, including solution design, implementation, testing, and ongoing support, ensuring quality and timely delivery of digital assets.
• Plan, organize, and prioritize the delivery of products, services, and creative deliverables within projects, managing allocated resources effectively while maintaining project timelines and deliverables.
• Monitor project progress, track key milestones, and proactively identify and address any issues or risks that may impact delivery.
• Act as an advocate for a team of professionals, providing leadership, guidance, coaching, and general support to ensure performance and professional development.
• Set clear goals and expectations for the team and provide ongoing coaching and feedback to support their continued work per company and client expectations.
• Foster a culture of collaboration, accountability, and continuous improvement within the technical services team.
• Lead Daily Team Stand-ups, including record keeping and facilitation of issue resolutions.
• Conduct and/or participate in Sprint Reviews, Post-Mortems, and Retrospectives, as necessary.
• Act as cross-departmental liaison to foster collaboration and communication across internal teams, including accounts, technical services, project management, and others to ensure alignment and coordination in delivering integrated solutions to clients.
• Engage with internal and external stakeholders, including executives, partners, and vendors, to communicate project statuses, escalate issues, and solicit feedback to inform decision-making and drive continued alignment between teams.

Requirements

• Bachelor’s degree in marketing, communication, or related field.
• Proven experience (at least 5 years) in managed delivery or product management roles, preferably in the digital marketing industry.
• Experience with Agile/Scrum methodologies and tools.
• Strong background with Adobe Experience Platform.
• Demonstrated leadership skills, with the ability to inspire and motivate teams to achieve goals and deliver results.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with clients, partner agencies, and other key stakeholders.
• Solid understanding of program management principles and methodologies, with experience in Agile and Waterfall project management methodologies.
• Proficiency in project management tools and software, such as Atlassian (Jira, Confluence, Trello, etc.), Adobe Workfront, Smartsheets, Workamajig, and/or other task management programs.
• Analytical mindset with strong problem-solving and decision-making abilities, capable of effectively identifying and addressing complex issues.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing requirements and deadlines.

Preferred

• PMP (Project Management Professional) or CSM (certified ScrumMaster) are a plus.

Benefits

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!