Responsibilities

• Assist with in-park events to include pre-planning and day-off execution including set-up and tear down, often with multiple events on the same day, with each event having its own unique set up requirements
• Assist in taking photos and/or videos of events for use in digital content and cataloging digital content for use by Regional and Park Content Managers
• Assist Marketing team in responding to park reviews and guest inquiries via social media and email
• Assist with ticket printing and distribution for group events, as needed
• Ensure cleanliness and safety within assigned areas and perform all tasks in compliance with company safety guidelines and requirements
• Escalate safety and maintenance concerns to the Park leadership
• Respond to and resolve customer inquiries via phone, email and CRM platforms
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of events execution
• Create content for sales flyers and promotions, website information, and mailings regarding offerings and pricing each season, including email campaigns via Salesforce
• Professionally represent and market Idlewild at off-site events

Requirements

• - Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• - Ability to work flexible schedule, including evenings, weekends, and holidays
• - Must have reliable transportation to and from your scheduled shift
• - Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• - Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• - Ability to maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• - Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
• - Must be comfortable speaking in front of large groups
• - Must possess strong attention to detail and problem-solving abilities
• - Ability to use office technology and equipment, such as PC, software, copier, and telephone

Preferred

• - Spanish or other bilingual language skills is a plus
• - Previous amusement park, theme park, or waterpark experience a plus
• - Bachelor's degree in Marketing, Public Relations, Communications, Sales, Event Management, or related major is desired (equivalent work experience considered)

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone, Kennywood, and Sandcastle on days off, as well as free tickets for family & friends
• Exclusive employee events throughout the season