Responsibilities

• Extract and develop user stories from client meetings, translating them into functional requirements for HubSpot and related platforms
• Create detailed build plans that meet deadlines and stay within scope, including deliverables such as architecture maps and ERDs
• Work cross-functionally in a team setting to support enterprise-level clients
• Assess marketing, sales, and service requirements, current tech stacks, and business objectives to define optimal system configurations
• Map future-state processes and customer journeys to implement HubSpot effectively across all hubs (Marketing, Sales, Service, and Operations)
• Handle complex HubSpot configuration tasks, including data capture, automation engineering, CRM setup, and user adoption strategies
• Develop sophisticated nurture campaigns to boost engagement and support demand generation measurement
• Streamline data flow through an integrated marketing, sales, and service strategy to enhance lead intelligence
• Optimize lead hand-offs and nurturing processes using automation and data capture techniques
• Leverage HubSpot reporting and analytics tools, including datasets and attribution, to deliver actionable client insights
• In This Role, You Will: (note: retained as in description for accuracy)

Requirements

• 3 to 5 years of relevant experience in HubSpot implementation and client services
• BA/BS degree or equivalent professional experience
• Proven expertise across HubSpot hubs with a track record of consultative success
• Strong communication skills and the ability to prioritize effectively in complex project environments

Preferred

• Experience with Salesforce, Microsoft Dynamics, and ETL tools such as Skyvia, Hightouch, or Zapier is a plus

Benefits

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Accident insurance for additional peace of mind
• 401(k) retirement plan
• 15 paid holidays each year
• Generous paid vacation policy
• Quarterly incentive plan, eligible to earn up to an additional 10% of salary
• Instrumental was awarded Inc.'s Best Workplaces and is a 2025-certified Great Place to Work. Join an award-winning culture that values collaboration, innovation, and excellence.