Responsibilities

• Identify, recruit, and develop new hospitality partners, building trusted advisor relationships with key leaders & decision makers at these orgs + building relationships with those managing front line teams working with Klaviyo.
• Develop technical knowledge of the Klaviyo product and understand how your hospitality partners can take advanced use cases (guest engagement, loyalty, personalization) to market, while driving value back to their business.
• Build and manage a lead referral pipeline with your partner portfolio.
• Work to understand a partner's organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a hospitality partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build our culture, and execute on our vision for the future.
• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.

Requirements

• Are adept at influencing and relationship building.
• Have partnerships, sales, or account management experience within the hotel, restaurant, or broader hospitality/food & beverage industry.
• Have largely worked on accounts in the SMB/MM/Enterprise customer segment within hospitality and can thoughtfully reference those experiences and relationships.
• Thrive in ambiguity and enjoy building something new — comfortable operating without an established playbook, partner list, or internal precedent to lean on.
• Learning about a new product offering excites you!
• Comfortable presenting product led discussions and demo'ing the Klaviyo product to your partner network.
• Are thoughtful, engaging, and energetic.
• Obsessed with understanding your customer or partner.
• Comfortable operating independently.
• Comfortable presenting in large groups & showcasing yourself as a thought leader in the hospitality industry.