Head of Planning & Operations, Marketing

New York City, NY (Hybrid)

$132K/yr – $218K/yrSenior Level10+ years expFull time

Posted 5 weeks ago

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Job Summary

Own and tighten the marketing operating model to be scalable and cross-functional, turning strategy into executable rhythms and governance across Marketing, Sales, Product, Finance, Tech, and Compliance.

  • Align senior leaders, resolve trade-offs, and drive executive-ready decisions with a centralized governance and planning cadence.
  • Translate performance data into concise narratives and dashboards that guide QBRs and executive readouts.
  • Own the intake, escalation, and follow-through to turn commitments into action while coordinating agency and field alignment.

Job Description

  • Own and evolve the marketing operating model, ensuring scalable, repeatable execution across teams, channels, and initiatives
  • Design and continuously improve enterprise-grade processes, workflows, and governance models that drive efficiency, clarity, and accountability
  • Act as a central integrator across Marketing, Sales, Product, Finance, Technology, and Compliance, partnering with senior leaders to drive alignment, resolve trade-offs, and deliver against shared priorities
  • Proactively identify risks, resourcing constraints, and execution challenges; provide executive-level options, implications, and recommendations to enable timely decisions
  • Establish and maintain consistent operating rhythms, planning cadences, and decision-making forums across the marketing organization
  • Develop dashboards and reporting that provide leadership with reliable, actionable insights
  • Translate performance data into clear, concise executive narratives, including implications, risks, and recommended actions
  • Lead the development and facilitation of Quarterly Business Reviews (QBRs), owning storyline, structure, and final executive-facing deliverables for senior leadership audiences
  • Prepare presentations, readouts, and written materials for executive and senior leadership meetings, proactively framing decisions, trade-offs, and recommended actions
  • Serve as an extension of the Head of Marketing, managing priority intake, decision and issue escalation, and follow-through across leaders to ensure commitments turn into action
  • 10+ years of experience in marketing operations, marketing strategy, business operations, or related roles
  • Strong marketing background required, including understanding of campaign execution, channels, performance measurement, and go-to-market dynamics
  • Proven experience partnering with and influencing executive and senior management stakeholders (VP/SVP and equivalent), with demonstrated ability to drive decisions and outcomes
  • Experience operating as an executive advisor/strategic operations partner to a senior leader in a complex, matrixed organization
  • Demonstrated success leading complex, cross-functional initiatives without direct authority
  • Deep experience with marketing technology platforms, analytics, and operational enablement
  • Exceptional ability to synthesize complexity into executive-ready narratives and presentations
  • Highly effective communicator with strong executive presence
  • Comfortable balancing strategic leadership with hands-on execution
  • Hybrid role with 3 days a week in our Hudson Yards NYC location
  • Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
  • Explore our company benefits at guardianlife.com
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Guardian Life

3.7 Glassdoor

Who we are Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence. Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss. As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues, are building an inclusive and innovative culture, and are helping to uplift communities through thoughtful corporate impact programs.What we stand for In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve. Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future. Disclosures: Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors. Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25

New York, New York, USA
9.9K employees (279 in marketing)
63% recommend to a friend
77% CEO approval

Traffic Signals

Monthly Visitors
1.7M
Monthly Google Ads Budget
$593.8K
Traffic Source Mix
Search
25.3%
Direct
66.5%
Referral
7.2%
Social
0.2%
Paid
0.7%

Headcount Trend

Current headcount: ~9.9K

Marketing Team

Marketing Team Size
202 (2% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Non Equity Assistance, 10 years ago

Funding History

  • Aug 2016
    Non Equity Assistance

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