Responsibilities

• Define, maintain, and deliver the Payments Marketing transformation roadmap, including value cases, milestones, and adoption metrics.
• Lead planning, forecasting, and performance management routines that connect marketing investment and activity to business outcomes.
• Partner with Sales leadership to strengthen marketing-to-sales alignment, operating rhythms, pipeline support, and conversion effectiveness.
• Own and deliver multiple high-impact transformation initiatives end-to-end, including requirements gathering, process mapping, impact analysis, and implementation planning.
• Establish and run governance forums, ensuring clear decisions, accountability, risk management, and executive-ready reporting.
• Design and implement operating model improvements across intake, prioritization, resourcing, and execution.
• Drive process modernization across campaign and journey delivery to improve speed, quality, and reusability.
• Collaborate with Finance, Analytics, and Technology partners to improve measurement standards, reporting, and tool adoption.
• Lead change management for new ways of working, including communications, enablement, and sustained adoption plans.
• Influence and coordinate across regions and functions to enable consistent execution while supporting local needs.

Requirements

• 12+ years of experience in strategy, business transformation, marketing operations, management consulting, or commercial operations roles.
• Demonstrated experience leading enterprise-scale transformation initiatives from strategy through implementation with measurable results.
• Proven ability to build, manage, and communicate complex forecasts, operating plans, and executive performance reporting.
• Experience leading cross-functional programs across Sales, Product, Finance, Data/Analytics, Technology, and Controls in a matrixed organization.
• Strong capability in translating ambiguous problems into structured plans, workstreams, and measurable outcomes.
• Demonstrated strength in requirements gathering, process mapping, and impact analysis to drive operational improvements.
• Excellent executive communication skills, including concise narrative development and senior stakeholder influence.
• Strong analytical and problem-solving skills, including KPI design and decision support.
• Demonstrated people leadership experience, including coaching, talent development, and performance management.
• Experience working in a regulated environment with an understanding of marketing governance, approvals, and privacy considerations.

Preferred

• Experience in payments, merchant services, transaction banking, cards, or adjacent financial services businesses.
• Experience establishing or leading a transformation office, strategy function, or chief-of-staff capability within a marketing organization.
• Experience improving marketing-to-sales operating models, including lead management, field enablement, and pipeline routines.
• Familiarity with marketing measurement approaches (funnel metrics, attribution, experimentation) and executive business reviews.
• Experience modernizing operating models and shared services across large, multi-team marketing organizations.
• Experience leading multi-region programs with strong change adoption and stakeholder alignment.
• Experience partnering on marketing technology enablement from an operating model and adoption perspective.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.