Responsibilities

• Own and evolve the Paid Media service roadmap based on client needs, market trends, and agency priorities
• Maintain deep subject matter expertise and guide best practices across the team
• Identify new opportunities to improve performance, approach, and service offerings
• Ensure consistent execution standards across strategy, planning, and delivery
• Oversee department performance, utilization, staffing, and margin health
• Ensure work is tracked accurately to inform hiring and resourcing decisions
• Improve delivery efficiency without compromising quality or results
• Strengthen scoping, planning, and forecasting for predictable delivery
• Build, develop, and coach a strong leadership layer (managers and senior team members)
• Set clear expectations and drive accountability, feedback, and growth

Requirements

• 12+ years of experience in Paid Media, including programmatic
• 5+ years leading a team or service line in an agency or client-services environment
• Strong ecommerce experience
• Strong omni-channel ecosystem experience
• Proven ability to scale a team or function in a sustainable and profitable way
• Strong track record of developing managers and senior leaders
• Experience driving cross-functional alignment and operational improvements
• Ability to bring structure, clarity, and stability to a growing function
• Comfortable operating in evolving environments and leading through change
• Low ego, high accountability, and strong decision-making in complex situations

Preferred

• Why You’ll Love It Here: You’ll have real ownership over a core service line and the opportunity to shape its future
• You’ll work alongside a collaborative leadership team that values strategic thinking and accountability
• We prioritize building strong teams, not just strong results
• You’ll have the ability to influence systems, processes, and long-term direction
• A culture grounded in being genuine, team-oriented, and committed to excellence

Benefits

• Medical, dental, and vision coverage (with company contribution)
• 401(k) with company match
• Generous PTO + floating holidays + your birthday off
• Paid volunteer day
• Monthly internet stipend
• Ongoing learning and development opportunities