Head of Digital Experience & CRO (Remote)

USA (Remote)

Salary Not AvailableSenior Level7+ years expFull time

Posted 3 months ago

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Job Summary

Drive Maximus’ growth by owning the site, AI-enabled optimization, and a data-driven CRO program in a senior D2C role.

  • Own the marketing website as the primary conversion engine.
  • Must-have: 7+ years in digital marketing with CRO+organic growth and 5+ years leading a digital experience function.
  • Standout: AI-first tooling and Webflow/Ahrefs expertise enabling rapid, engineer-free updates.

Job Description

Responsibilities

  • Own the Maximus marketing website as the primary conversion engine, optimizing every element up to the point of customer conversion
  • Lead the migration from Sanity CMS to Webflow, establishing a modern, marketer-controlled web platform that reduces engineering dependency
  • Build and run a scaled test-and-learn landing page development program, continuously creating, testing, and iterating acquisition funnels and conversion paths
  • Leverage AI tools (Claude, Claude Code, etc.) to make rapid site updates, content changes, and optimizations without relying on engineering resources
  • Optimize site architecture, page speed, and technical performance to maximize both user satisfaction and conversion metrics
  • Implement personalization strategies that deliver relevant experiences based on visitor behavior, source, and intent
  • Establish and exceed aggressive targets for site conversion rates and cost per acquisition
  • Develop and execute a comprehensive SEO strategy to establish Maximus as the authority in performance medicine
  • Pioneer our approach to AI engine optimization, ensuring Maximus appears prominently in ChatGPT, Claude, Gemini, Grok, Perplexity, and emerging AI platforms
  • Build a content engine that drives organic traffic while maintaining scientific accuracy and brand premium positioning

Requirements

  • 7+ years of digital marketing experience with deep expertise in conversion optimization and organic growth, including 5+ years owning a digital experience function in direct-to-consumer environments (Shopify-only backgrounds are insufficient for this role)
  • Demonstrated AI proficiency—comfortable using AI coding and productivity tools (e.g., Claude, Claude Code, v0, Cursor) to make website updates, run SEO analyses, and execute changes without engineering support
  • Proven track record of driving significant improvements in conversion rates and organic traffic for D2C brands
  • Expert-level knowledge of SEO, technical web optimization, and emerging AI discovery platforms
  • Strong experience with A/B testing platforms, analytics tools, and marketing automation systems
  • Experience managing designers and development resource work queues
  • Demonstrated success managing lifecycle marketing programs across acquisition and retention
  • Experience influencing product decisions through customer insights and data
  • Fluency in Webflow, Ahrefs, Unbounce, Braze, Looker, Google Analytics, Intercom, and TrustPilot
  • Familiarity with Webflow CMS and the ability to build and manage pages without engineering dependency
  • Understanding of telehealth, performance medicine, health tech, or wellness industries is a plus
  • Bachelor’s degree in Marketing, Computer Science, or related field (Advanced degree preferred)

Preferred

  • Ideal Candidate Profile: You’re a growth architect who understands that the best acquisition strategies create expectations that product experiences must fulfill.
  • Ideal Candidate Profile: You’re obsessed with the prospect journey and see every touchpoint as an opportunity to build trust and drive conversion.
  • Ideal Candidate Profile: You instinctively reach for AI tools to move faster, you don’t file tickets and wait for engineering when you can build a landing page or run an analysis yourself.
  • Ideal Candidate Profile: You excel at the handoff knowing that your role in acquisition directly impacts long-term customer success.
  • Ideal Candidate Profile: You’re a collaborative leader who can influence without authority, using data and insights to shape experiences you don’t directly own.
  • Ideal Candidate Profile: You believe in breaking down silos between marketing and product to create seamless customer experiences.
  • Ideal Candidate Profile: You’re passionate about helping people optimize their lives and want to make Maximus the obvious choice in performance medicine.

Benefits

  • What We Offer: Opportunity to build a category-defining digital acquisition engine from the ground up
  • What We Offer: Competitive compensation package including equity
  • What We Offer: Comprehensive health and wellness benefits
  • What We Offer: Access to Maximus performance medicine services and products
  • What We Offer: Flexible work arrangements
  • What We Offer: Budget for continuous learning, tools, and professional development
  • What We Offer: The chance to work with a world-class team obsessed with human optimization
  • World-Class Benefits: Full Suite: Medical, Dental, Vision, Life Insurance
  • World-Class Benefits: Flexible vacation/time-off policies
  • World-Class Benefits: Liquidity of options whenever available
Maximus logo

Maximus

3.3 Glassdoor

We’re moving people forward by providing transformative technology services, digitally enabled customer experiences, and clinical health services that change lives.Our employees share an authentic desire to make vital services available to the public and support the missions of our customers.

Founded in 1975
McLean, Virginia, USA
26K employees (480 in marketing)
55% recommend to a friend
68% CEO approval

Traffic Signals

Monthly Visitors
462.4K
Monthly Google Ads Budget
$81
Traffic Source Mix
Search
21.2%
Direct
62.5%
Referral
15.4%
Social
0.3%
Paid
0.5%

Headcount Trend

Current headcount: ~25.6K

Marketing Team

Marketing Team Size
240 (1% of company)
Median Career Experience
16 years
Median Tenure
4.8 years
Marketing Roles Posted (Last 30 Days)
3

Funding

Total Funding
$7.9M
Last Raise
$7.9M
Post IPO Equity, 15 years ago

Funding History

  • Dec 2010
    Post IPO Equity • $7.9M

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