Head of Community (NYC)

New York City, NY (Hybrid)

$120K/yr – $170K/yrManagerFull time

Posted 2 weeks ago

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Job Summary

Own the local community engine and partner network that fuel Alpaca Health growth among families, providers, and referral partners, while building repeatable local playbooks and events that lift attendance, referrals, and provider retention.

Growth and ownership: community, partnerships, and operations to scale provider networks and family access.
Market activation: plan events, provider meetups, and school/community partnerships to grow awareness and referrals.
Systems and ROI: establish repeatable processes, feedback loops, and analytics to improve event impact and ROI.

Job Description

Responsibilities

Build and scale the community engine that powers Alpaca Health's growth across families, providers, and referral partners
Create meaningful local presence in core markets; foster strong provider communities; develop partnerships that drive awareness, referrals, and trust
Sit at the intersection of community, marketing, partnerships, and operations
Plan and execute local family-focused events across Alpaca's core markets
Build relationships with community organizations, schools, pediatricians, nonprofits, and autism-related groups
Represent Alpaca at resource fairs, community events, and local gatherings
Develop repeatable playbooks for launching and growing local community presence in new markets
Measure and improve event attendance, engagement, and referral outcomes
Organize provider networking events, happy hours, and local meetups
Coordinate Alpaca's presence at industry conferences and professional events
Build ongoing engagement programs that help BCBAs, RBTs, and practice owners connect with one another
Create systems for gathering provider feedback and strengthening provider retention
Foster a strong sense of belonging among providers operating within the Alpaca ecosystem
Build and manage affiliate partnerships with organizations that serve families and providers
Identify and cultivate relationships with influencers, content creators, and community advocates
Develop co-marketing opportunities that expand Alpaca's reach and credibility
Track partnership performance and continuously improve ROI across channels
Create scalable systems for event planning, sponsorships, partnerships, and community engagement
Manage event budgets, logistics, vendors, and timelines
Use AI and automation to increase efficiency across community operations

Requirements

Location: NYC or willing to relocate
Hybrid/work arrangement in NYC or remote candidates considered
Open to 5 days a week in the office
Travel availability 25 - 75% to various community events
Willing to travel frequently to support local market growth and community-building efforts