Responsibilities

• Own the enterprise CRM strategy across Field Commercial, ensuring alignment with business priorities and customer engagement goals.
• Define and manage the roadmap for Veeva CRM (Commercial), Veeva Vault, and integrated marketing technologies tools.
• Lead requirements gathering, solution design, and deployment of new CRM capabilities, enhancements, and integrations.
• Evaluate emerging technologies, AI capabilities, and digital tools to enhance field effectiveness and omnichannel engagement.
• Partner with Marketing, Digital, and Data teams to enable field tools such as Veeva Suggestions & My Insights for campaign execution.
• Ensure CRM and marketing technologies integrate seamlessly with data platforms, content systems, and analytics environments.
• Serve as the primary business owner for field tools that enable and inform Field Operations processes.
• Drive continuous improvement of field-facing tools, reporting, and insights to maximize productivity and impact.
• Lead change management, communication, and training strategies for CRM and field-enablement initiatives.
• Establish governance frameworks for CRM usage, data standards, and system enhancements.

Requirements

• Bachelor’s degree.
• 7+ years of experience in the pharma/biotech industry.
• 4+ years of experience with Veeva CRM, including Field Commercial modules; experience with Veeva Vault, PromoMats, Align, and/or Veeva Data Cloud strongly preferred.
• Proven track record of leading CRM transformations, field platforms programs, or omnichannel capability builds.
• Strong understanding of HCP engagement models, field medical workflows, compliance requirements, and specialty/rare disease commercial models.
• Experience partnering with IT and Data teams to deliver integrated, scalable technology solutions.
• Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive enterprise-level change.
• Strong analytical mindset with the ability to translate business needs into technical requirements.
• Excellent communication, executive presence, and stakeholder management skills.

Preferred

• People management experience.
• Product launch experience.
• Analytical skillset or experience to evaluate options objectively with strong executive presence.

Benefits

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year