GTM Data & Automation Manager

Austin, TX (Hybrid)

$94K/yr – $140K/yrMid Level4+ years expFull time

Posted 7 days ago

Job Summary

Own the end-to-end GTM contact data lifecycle, from acquisition and enrichment to governance, and translate GTM initiatives into scalable automations while leading data quality, pipelines, and measurement.

  • Own data lifecycle and governance to support frontline sales and GTM motions.
  • Design, build, and optimize contact data pipelines and automation workflows.
  • Lead measurement of data health and automation impact to identify risks and opportunities.

Job Description

Responsibilities

  • Own the end-to-end GTM contact data lifecycle, including acquisition, enrichment, validation, deduplication, and governance.
  • Ensure contact data is accurate, compliant, and action-ready to support frontline sales execution and core GTM motions.
  • Define and enforce global data quality standards, SLAs, and controls as data volume, system complexity, and use cases scale.
  • Design, build, and continuously optimize contact data pipelines and automation workflows that power sales plays and GTM execution.
  • Partner with senior leadership to rapidly prototype, test, and scale AI-forward GTM use cases without compromising core system stability.
  • Translate sales plays and GTM initiatives into production-ready automations, tooling configurations, and data flows that scale with GTM complexity.
  • Maintain clear documentation, monitoring, and execution standards to enable consistent delivery, faster onboarding, and smooth global scaling.
  • Lead measurement and reporting for GTM data health, enrichment performance, and automation impact, proactively identifying risks, inefficiencies, and investment opportunities

Requirements

  • 4–7+ years of experience in GTM Operations, Sales Operations, Revenue Operations, Marketing Operations, Data Operations, or related roles within a B2B SaaS environment.
  • Strong hands-on experience working with GTM contact and account data, including acquisition, enrichment, deduplication, governance, and data hygiene practices.
  • Experience building and supporting scalable automation workflows, operational processes, and GTM data pipelines.
  • Strong understanding of Salesforce data structures, workflows, reporting, and operational data management.
  • Experience working with data enrichment, orchestration, and automation tooling (e.g., Clay, Openprise, ZoomInfo, Make, Zapier, Workato, or similar platforms).
  • Familiarity with AI-enabled workflows, automation use cases, and signal-driven GTM operating models.
  • Strong analytical and problem-solving skills, including experience using reporting, dashboards, SQL, or data analysis techniques to identify operational issues and improve performance.
  • Familiarity with APIs, integrations, middleware concepts, and connected workflow architectures used to support scalable automation and GTM execution.
  • Strong operational mindset with the ability to balance speed, scalability, reliability, and execution quality in fast-moving environments.
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Zendesk

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Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

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$94K/yr – $140K/yr

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GTM Data & Automation Manager

Zendesk · Austin, TX · Hybrid