Growth Operations Solutions Architect at Apple | Culver City, CA | $139K/yr – $232K/yr

Apple

Growth Operations Solutions Architect

Culver City, CA (Unknown)

$139K/yr – $232K/yrSenior Level8+ years exp

Posted 1 year ago

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Job Summary

Own lifecycle driven activation and multi channel communications for Apple services, turning data, automation, and optimization into steady growth.

Own customer journey design and testing across channels with CRM/ESP automation for lifecycle programs.
Collaborate with cross functional teams to align plans, risks and milestones while pushing for program-level improvements.
Leverage SQL and platform capabilities to segment audiences and scale campaigns within the Apple ecosystem.

Job Description

Responsibilities

Develop, test, and deploy customer journeys.
Assess product and strategic objectives, platform capabilities and data needs.
Collaborate with stakeholders to ensure operational plans, deliverables and risks are properly communicated.
Optimize performance through A/B testing to drive incremental growth and program improvement.
Monitor campaign performance for operational integrity and identify issues.
Identify key opportunities for innovation in campaign performance, operational efficiency, processes, and product tooling.
Build a knowledge portal of best practices and playbooks that serve as a reference and training resource.
Design marketing automation flows and launch multi-channel customer communications for Apple services.

Requirements

8+ years of lifecycle marketing experience building and launching acquisition and engagement initiatives
Technical proficiency in building automation flows with CRM or ESP platforms such as Salesforce Marketing Cloud, Braze, Oracle Responsys
Proven experience with logical reasoning and critical thinking
Experience in SQL to target customers through customer segmentation
Bachelor’s degree or equivalent education

Nice_to_have

Willingness to take action, be resourceful, cut through ambiguity, and remove roadblocks
Experience driving excellence to deliver projects with high attention to detail and quality
Ability to think clearly with a strategic mindset when making decisions for any situation
Teammate mentality with strong consideration for impact on team members
Effective and persuasive communication skills in all mediums to gain support
A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware (Mac OS, iOS, Apple Music, iTunes, App Store, Books, Podcasts, Apple Pay, Apple TV, Apple News, Apple Fitness+, Apple One, etc.)

Apple

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We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.

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Cupertino, California, US

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www.apple.com/careers

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