Global Head of CHRO GTM Lead

Addison, TX (Remote)

Salary Not AvailableSenior LevelFull time

Posted 4 months ago

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Job Summary

Drive GTM and field enablement for HR Service Delivery across regions, shaping strategy and regional execution.

  • Own customer engagement and adoption through practitioner-led advocacy and feedback loops.
  • Must-have: 7+ years in GTM strategy, operations, or customer success with senior experience.
  • Standout: Regional activation with NNACV focus and scalable execution.

Job Description

Responsibilities

  • Engage directly with a broad set of customers, ensuring their needs are understood and met. Foster strong relationships and drive adoption through practitioner-led advocacy and feedback loops.
  • Develop, prioritize, and refine GTM strategies specific to HR Service Delivery. Integrate market and customer feedback to continuously improve offerings and regional positioning.
  • Enable and activate the field on all CHRO solutions GTM plans, ensuring cohesive execution and alignment with business objectives of Field.
  • Lead the immersion and activation of GTM initiatives within distinct regional beats, driving scalable and consistent execution across teams, to maximize pipeline generation, progression, and new NNACV for the region.
  • Design and execute scalable engagement models that reach multiple customers simultaneously, maximizing impact and pipeline generation.
  • Elevate, simplify, and transform CHRO solution messaging in partnership with the Industry team, ensuring clarity and impact across all channels in the region.
  • Measure, analyze, and refine business KPIs and Regional OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders.
  • Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
  • Represent the company at industry events, panels, and executive forums.
  • Foster a culture of innovation, collaboration, and continuous improvement.

Requirements

  • 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.
  • Deep HR Domain Expertise
  • Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
  • Deep experience engaging with senior stakeholders and influencing executive decision-making.
  • Strong analytical, communication, and storytelling skills.
  • Experience in SaaS, cloud, or enterprise technology preferred.
  • MBA or equivalent advanced degree is a plus.

Benefits

  • Senior leader level visibility and impact.
  • A dynamic, collaborative environment with top-tier talent.
  • Competitive compensation and benefits.
  • Opportunities for growth and leadership across the organization.
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ServiceNow

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ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.

Founded in 2004
Santa Clara, CA, US
32K employees (2,162 in marketing)
89% recommend to a friend
97% CEO approval

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Traffic Source Mix
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Direct
49.8%
Referral
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Social
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Headcount Trend

Current headcount: ~31.3K

Marketing Team

Marketing Team Size
1,319 (4% of company)
Median Career Experience
19.5 years
Median Tenure
4.8 years
Marketing Roles Posted (Last 30 Days)
14

Funding

Total Funding
$83.7M
Last Raise
$11M
Post IPO Equity, 3 years ago

Funding History

  • Dec 2022
    Post IPO Equity
  • Mar 2012
    Private Equity • $11M
  • Feb 2012
    Private Equity • $17.9M

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