Responsibilities

• Support and execute customer advocacy initiatives, including customer stories, testimonials, and references
• Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns
• Identify and coordinate customers to participate in webinars, events, and speaking opportunities
• Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up
• Help launch and manage a customer newsletter focused on value, education, and engagement
• Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications, including future in-app notifications
• Collaborate with Customer Success to identify customer champions and advocacy opportunities
• Work with the Partner Team to extend programs and activities to our partners’ customer base, ensuring consistent reach and impact
• Track and report on customer marketing activities and engagement metrics

Requirements

• 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles
• Strong writing and storytelling skills, with the ability to translate customer outcomes into clear, compelling narratives
• Experience working directly with customers and cross-functional internal teams
• Exposure to customer advocacy or reference programs (formal or informal)
• Strong organizational skills and attention to detail
• Comfortable executing multiple projects in parallel in a fast-paced environment

Preferred

• Experience with webinars, virtual events, or customer communications is a plus

Benefits

• Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person.
• While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community
• View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf