Responsibilities

• Help deliver an exceptional and memorable experience for fans attending Mystics home games.
• Help bring theme nights to life inside the arena and at auxiliary locations.
• Ensure smooth execution of pre-game and post-game activations, including setup, operation, and breakdown.
• Provide exceptional custom service to all arena guests. Facilitate fan engagement moments on game days such as in-seat visits, mascot visits, and "surprise and delight" moments.
• Ensure smooth game day operations by setting up and dismantling marketing elements such as concourse activations, marketing signage, hospitality areas, and fan spaces. Assist with maintaining organization and cleanliness of the marketing storage areas.
• Distribute fan giveaways and manage on-site promotions while creating positive fan interactions.
• Capture and document key marketing activations and fan experiences to help deliver against business KPIs.
• Assist the Mystics Fan Development team at community events helping drive lead generation and execution of WNBA league initiatives within the Mystics market territory.
• Support local awareness campaigns through "guerrilla" marketing techniques.
• Participate in ongoing training and support new hire onboarding through peer mentorship and in-arena orientation. Gain expertise in brand values, game day operations, and fan engagement procedures.

Requirements

• Minimum 18 years of age with a valid drivers' license.
• Access to reliable transportation.
• Availability to work beginning April 2026 - October 2026 (WNBA season), including at least 80% of Washington Mystics home games from (May to October), and 2-3 community events per month.
• Ability to organize and prioritize work and problem solve in a dynamic, fast-paced environment.
• Customer-service experience.
• Ability to regularly stand, sit, walk, reach, stoop, kneel, crouch or crawl, and communicate effectively.
• Ability to lift and carry up to 50 lbs.
• Ability to maintain confidential and/or proprietary information.
• Ability to think creatively and propose creative solutions.
• Effective verbal and interpersonal communications with internal and external customers.

Preferred

• Experience working in marketing/events/operations or with a marketing street team a plus.