Freelance Braze Lifecycle & CRM Operations Specialist

USA (Remote)

Salary Not AvailableMid LevelContract

Posted 2 months ago

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Job Summary

Drive Braze-based lifecycle operations for a large enterprise healthcare initiative.

  • Own Braze architecture and journeys to enable scalable engagement.
  • Must-have: Strong hands-on Braze experience.
  • Standout: Enterprise-scale, healthcare-regulated context experience.

Job Description

Responsibilities

  • Advise on Braze platform capabilities, limitations, architecture, and operational best practices
  • Help define scalable lifecycle communication systems and engagement frameworks
  • Assist in structuring customer journeys, triggered communications, and retention flows
  • Develop and/or configure reusable Braze templates, Content Blocks, and messaging systems
  • Support segmentation strategy, audience logic, and communication orchestration
  • Provide operational guidance around:
  • Email lifecycle systems
  • Push notifications
  • In-app messaging
  • Transactional and triggered communications

Requirements

  • Strong hands-on experience working within Braze
  • Deep understanding of lifecycle marketing systems and CRM operations
  • Experience designing or supporting scalable customer journey ecosystems
  • Strong understanding of segmentation strategy, engagement architecture, and triggered communications
  • Ability to communicate technical concepts clearly to non-technical stakeholders
  • Comfortable operating within highly collaborative, design-forward, strategy-led environments
  • Experience supporting enterprise-scale organizations preferred
  • Healthcare, healthcare-adjacent, or regulated-industry experience is a strong plus

Preferred

  • Digital marketplace or platform ecosystems
  • Retention and engagement systems
  • Multi-region or multi-audience communication environments
  • Accessibility best practices in email and digital communications
  • Modular design systems and reusable messaging architecture
  • CRM governance and operational frameworks
  • Cross-functional collaboration between product, engineering, marketing, and creative teams
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Art Dept.AI

We are a pioneering company at the forefront of the Artificial Intelligence revolution, specializing in the exciting realm of Generative AI. We exist to empower brands with innovative tools to unleash their creative potential and to navigate this evolving digital landscape with confidence and expertise.At our core, we believe in the harmonious blend of technology and human ingenuity. We provide a unique service where we train custom generative AI models on brand-specific data. These models then serve as tireless collaborators, generating a multitude of ideas that can be fine-tuned to match the brand's aesthetics, philosophies, and objectives.We don't stop at just providing the models. We design user-friendly interfaces that allow easy access to the AI's capabilities, making it a seamless addition to your creative process. Our AI can assist in product development, render photorealistic product visualizations, integrate critical data into its outputs, and much more.We are committed to helping your team adapt to and thrive in this new paradigm. Our approach involves equipping your creative team with the knowledge and skills needed to effectively leverage the power of generative AI. We view this as a way of future-proofing careers as AI becomes an increasingly integral part of various industries.We prioritize security and transparency in all our dealings. Whether it's image generation on our ultra-secure cloud or building a local network infrastructure for you, your data's security is our concern. And we firmly believe that any AI we train on your data belongs to you.We are on a mission to enhance creativity, increase efficiency, and shape the future with AI. Join us on this exciting journey as we redefine the boundaries of what's possible.

Founded in 2023
3 employees (2 in marketing)

Headcount Trend

Current headcount: ~3

Marketing Team

Marketing Team Size
1 (33% of company)