Fahion Retail | CRM Loyalty & Partnership at ACFC Vietnam | New York, USA

ACFC Vietnam

Fahion Retail | CRM Loyalty & Partnership

New York, USA (On-site)

Salary Not AvailableMid Level2+ years expFull time

Posted 2 months ago

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Job Summary

Drive loyalty program operations and campaigns, owning points, rewards, and cross-team coordination to maximize engagement.

Own end-to-end loyalty program operations, including points earning, redemption, and member benefits.
Must-have: 2-3 years in loyalty programs, CRM, or marketing ops.
Standout: Cross-functional collaboration with E-commerce/IT/Marketing and campaign execution.

Job Description

Responsibilities

Manage and operate the Loyalty Program, including point earning, redemption mechanics, and member benefits.
Manage the Reward Page: reward catalogue, vouchers, and redemption rules.
Monitor program performance (redemption, engagement) and propose improvements.
Coordinate with internal teams (E-commerce, IT, Marketing...) to ensure smooth system operation.
Execute loyalty initiatives such as burn point campaigns, gamification, and member promotions.

Requirements

University Degree (Marketing, Economics, Finance & Banking is an advantage)
2-3 years of experience in loyalty programs, CRM, marketing operations, or platform operations.
Experience in retail, fashion, e-commerce, or loyalty platforms is a plus.
Strong understanding of loyalty concepts (points, tiers, earn & burn, rewards).
Good written and verbal communication skills (English and Vietnamese)
High attention to detail and strong operational discipline.
Hard-working, energetic, trust-worthy, ready-to-learn, ability to work extended hours and under pressure
Problem-solving mindset with the ability to manage multiple priorities.
Ability to write marketing content for loyalty campaigns, reward pages, and customer communications
Experience using design tools such as Canva, Adobe Photoshop, or similar tools is a plus.

Preferred

Experience using Canva, Adobe Photoshop, or similar tools is a plus.

ACFC Vietnam

ACFC - Vietnam, the market leader in fashion retail. We are the sole distributors of global brands such as Nike, Tommy Hilfiger, Levi's, Gap, Mango, United Colors of Benetton, Sisley, Karl Lagerfeld, Guess, DKNY, Typo, OVS, Cotton:On,... with over 250 outlets in Vietnam's major cities. At ACFC, we put people at the center of everything we do. We believe in equal development for all our employees, providing competitive salaries, respectable benefits, and opportunities for career growth. We strive to provide a professional, dynamic, friendly working environment and a culture where all contributions are valued. If you're an exceptional individual looking for a great career opportunity, join our team in ACFC. Follow ACFC Careers to stay updated on vacancies and discover exciting career paths. Contact us now to become part of the ACFC family! Learn more about us and our business philosophy at https://www.acfc.com.vn/ and let's build an inspiring career journey together.

Founded in 2009

Ho Chi Minh City, Ho Chi Minh City, VNM

783 employees (156 in marketing)

tuyendung.acfc.com.vn