Responsibilities

• Lead the strategy and execution for Sapphire Lounge marketing, digital experience, and in-lounge guest experience to deliver new travel benefits.
• Partner with cross-functional teams across digital, travel, marketing research, brand, and analytics to define and deliver the end-to-end customer experience.
• Align the in-lounge guest experience to Sapphire brand guidelines, experiential strategy, and talent collaborations, pop-ups, and special events.
• Lead and support guest experience, operations, and marketing teams to deliver a differentiated and memorable lounge experience.
• Build and leverage relationships across lines of business and external partners to deliver in-lounge and digital experiences that advance lounge objectives.
• Partner with digital product owners and third parties to lead digital concept development and implementation for travel benefits.
• Own long-term roadmap planning and influence prioritization across internal stakeholders and partners.
• Develop internal and external marketing strategy for new travel benefits, including industry awareness and communications.

Requirements

• Ten or more years of digital, marketing, or experiential experience in the travel or financial services industry.
• Strong understanding of digital experience, digital channels, and end-to-end project management.
• Proven track record developing and managing large-scale, customer-facing programs.
• Demonstrated cross-functional leadership, partnership, and influencing skills.
• Direct people leadership experience.
• Outstanding relationship management and ability to work within a highly matrixed structure.
• Exceptional critical thinking and problem-solving skills, with the ability to influence decisions.
• Excellent communication skills, including the ability to translate data into insights and recommendations.
• Proactive, action-oriented, and results-driven, with the ability to prioritize and manage multiple complex initiatives.
• Excellent written and verbal communication skills.

Preferred

• Master of business administration preferred.
• Hospitality industry experience.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• Additional details about total compensation and benefits will be provided during the hiring process.