EMS Communications Specialist at Atrium Health Navicent | Macon, GA | $21/hr – $32/hr

EMS Communications Specialist

Macon, GA (On-site)

$21/hr – $32/hrEntry LevelFull time

Posted 2 months ago

Job Summary

Own dispatch coordination for EMS operations, ensuring accurate, timely responses, compliant documentation, and effective resource use; coordinate coverage and act as liaison in supervisor absences to maintain service levels.

Coordinate dispatch and unit assignments to minimize call volume loss.
Provide essential life-support guidance and pre-arrival instructions to callers.
Lead EMS activity coordination in the supervisor’s absence with input from leadership.

Job Description

Receives incoming calls for all emergency and non-emergency requests for help or transports. Dispatch ambulances to proper locations with exact directions.
Provides basic life support to patients according to established standards and guidelines and gives pre-arrival instructions to persons in emergency situations.
Completes all paperwork in a concise, timely manner according to established standards and guidelines. Ensures mileage is correctly reported.
Serves as the primary point of contact for all EMS related activities and works on filling open shifts when necessary.
Appropriately moves units to Department Posting Plan.
Appropriately assigns calls to units.
Serves as coordinator of EMS activities in absence of Supervisor with input from Leadership as necessary.
Utilize resources to maximize performance and minimize the loss of call volume.
M.E.D.S. and HIPAA sections describe standards and guidelines followed in role.

Must be certified as (EMD) Emergency Medical Dispatcher within 12 months of employment.
Completion of High School or equivalent.
Must be able to type 25 wpm, have excellent organization, interpersonal and communications skills, have problem-solving abilities and be able to think analytically.
Must have computer knowledge and skills.
EMD procedure knowledge preferred.

Georgia Emergency Medical Technician/Basic Certificate is preferred.
Minimum of 1 year of Public Safety communications experience preferred.

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program