Responsibilities

• Own intake, triage, and prioritization of platform requests; determine urgency, business impact, and appropriate path forward (defect, enhancement, process change, or training)
• Ensure work does not begin without appropriate documentation, prioritization, and approval; enforce scope, hours, and change-control discipline
• Evaluate solution options before development begins, including standard configuration, integration, process adjustment, or training versus custom development
• Serve as the primary point of coordination across business teams, internal IT, and external partners (e.g., RSM, MAS, Microsoft)
• Lead delivery of approved initiatives across eCommerce, marketing platforms, ERP, and integrated business systems
• Manage dependencies, risks, and bottlenecks; proactively resolve issues that delay progress or threaten outcomes
• Oversee testing, release readiness, go-live coordination, and post-launch stabilization for platform changes
• Provide clear status reporting and executive-level updates on delivery health, risks, timelines, and scope

Requirements

• Strong delivery and project management skills with the ability to lead work across multiple teams and stakeholders
• Working understanding of Microsoft-based enterprise platforms, including ERP, eCommerce, marketing systems, integrations, and data flows
• Ability to diagnose issues at a systems level and drive root-cause resolution rather than surface fixes
• Clear, confident communicator able to facilitate meetings, document decisions, and drive closure
• High degree of ownership, judgment, and follow-through
• An applicant for a position in the Bob Jones University group — Bob Jones University, Bob Jones Academy or BJU Press — must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php ) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support the group’s positions on issues such such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., ( https://www.bju.edu/about/positions.php ). Employees are to be active members of a local Bible-believing church which holds orthodox theology.