Responsibilities

• Maintain and update product listings, pricing, and inventory data across Shopify, Amazon Seller Central, Walmart Seller Center, Faire, and other platforms
• Run reports and analyze sales data to surface trends, anomalies, and opportunities
• Manage backend database tasks including bulk product uploads, catalog updates, and data integrity checks using tools like Matrixify / flat-file imports
• Coordinate with fulfillment and logistics partners to ensure accurate inventory and order flow
• Monitor marketplace health metrics (Buy Box, suppressed listings, ad performance) and flag issues proactively
• Respond promptly and professionally to customer inquiries across email, Amazon Buyer Messages, Shopify contact forms, and other channels
• Handle order issues, returns, and escalations with empathy and efficiency
• Maintain positive seller ratings and reviews by delivering outstanding post-purchase support
• Document common inquiries and help build a customer service knowledge base
• Assist in creating and updating website content, product descriptions, and promotional copy

Requirements

• Prior experience working in or with a small business — you understand the pace, flexibility, and ownership mindset that comes with it
• Strong data skills — comfortable working with spreadsheets (Excel/Google Sheets), exporting/importing structured data, and learning new platforms quickly
• Experience with at least one major eCommerce platform (Shopify, Amazon, Walmart, or similar)
• Excellent written communication skills — you can write a clear, friendly customer email and a compelling product description
• Highly organized and detail-oriented, especially when managing product data or juggling multiple tasks
• Self-starter attitude — you don\'t wait to be told what to fix when you see something off

Preferred

• Hands-on experience with Shopify Admin, Amazon Seller Central, or Walmart Seller Center
• Familiarity with wholesale platforms like Faire
• Background in or strong interest in digital marketing, copywriting, or brand content
• Experience with Canva, Adobe Express, or similar design tools
• Comfort with tools like Asana, Google Workspace, and email marketing platforms
• Experience in CPG, food & beverage, or consumer brands is a plus

Benefits

• Flexible schedule
• Paid time off