eCommerce Account Manager

Portsmouth, NH (Hybrid)

$55K/yr – $95K/yrMid Level2+ years expVolunteer

Posted 2 weeks ago

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Job Summary

Own project delivery for client engagements by coordinating cross functional teams, managing scope and timelines, and becoming the in house expert on each client’s business and industry.

  • Project delivery leadership: manage scope, timelines, and budgets to ensure on time completion.
  • Client alignment and growth: lead kickoff and status calls, spot add on opportunities, and ensure billing accuracy.
  • Industry and cross platform expertise: become the go to eCommerce and marketing ops expert, applying best practices across Magento, Shopify, and WooCommerce.

Job Description

Responsibilities

  • Manage client expectations through proactive communication and scope management.
  • Manage production and timelines to ensure on-time, on-budget completion of all tasks within a project or ongoing digital marketing initiative.
  • Manage complex eCommerce integrations with clients and third-party partners.
  • Retain a strong understanding of eCommerce platforms, including Magento, Shopify, and WooCommerce, through on-the-job experience and certifications.
  • Work with our senior digital marketing, website development, and brand strategists to develop project plans that meet client objectives.
  • Work with our awesome designers, developers, copywriters, photographers, and other media-production specialists to execute projects on time and on budget.
  • Attend and help lead project kickoffs, weekly client status update calls, periodic planning meetings, and other critical milestone meetings.
  • Manage client billing and look for opportunities to add value through additional projects and initiatives.
  • Become the in-house expert of the client’s business and industry.
  • Stay informed about industry developments and best practices and apply cross-platform learning to benefit your clients.
  • Help make Vital a better place by finding opportunities to help improve our culture, our process, and our client results.

Requirements

  • Two years experience working as a project manager or account manager in an agency or internal brand environment.
  • Have experience managing projects within one or more of the following disciplines: Performance-based digital marketing with a focus on traffic and lead generation; Website development and design; Multimedia production (photo and video shoots, podcasting, etc.); Brand strategy, including naming, messaging, and visual identity
  • Have experience using project management software to keep projects on track.
  • Have a working knowledge of digital marketing, website development/design, and/or brand strategies and best practices.
  • We get especially excited about candidates who have experience in some or all of these disciplines: Website information architecture and UI/UX; Wireframing and website content strategy; Blogging and content marketing; Search engine optimization (SEO); Conversion rate optimization (CRO); Email marketing; Social media marketing; Marketing automation; Link building; Pay-Per-Click (PPC) marketing; Know Google Workspace apps like a pro. We’d love it if you were comfortable with WordPress, too.

Preferred

  • Bonus Points, But Not Required
  • Have experience using Google Analytics to track and measure performance.
  • Have experience using digital marketing tools such as Hubspot, Moz, Sprout Social, Buffer, MailChimp, Constant Contact, BuzzSumo, CrazyEgg, etc.
  • Have experience using project management and collaboration tools such as Teamwork, GatherContent, Invision, and Userback.

Benefits

  • Competitive salary.
  • Health benefits.
  • Simple IRA.
  • Flexible Work from Home Schedule:
  • Fluid workday hours (we just ask that you find time for 8 hours of work).
  • Freedom to choose a hybrid WFH and/or in-office schedule.
Vital Design logo

Vital Design

3.8 Glassdoor

We make you irresistible online with digital marketing, website design, and brand strategy for higher education institutions, B2B companies, and eCommerce. With 20+ years of experience and 100+ talented team members, we deliver time-tested, future-focused solutions for:Paid Digital Media | SEO | Content Marketing | CRO | Video Marketing | Brand Storytelling | Web Development | Social Media Marketing | More |You get:More qualified online leads & sales | Full-funnel pipeline strategy | Omni-channel engagement | Results that matterAll with a bunch of the smartest, nerdiest people you’ll ever meet, and a collaborative, process-driven approach that keeps the wheels on the bus goin’ round and round.We are a full service digital agency with certifications and advanced experience in:- Front-end Web Development- Back-end Web Development- Application Development - SEO Strategy - Email Marketing - Marketing Automation- Conversion Rate Optimization- Brand Strategy- UX/UI- E-commerce- Content Strategy- Social Media Strategy- PPC Advertising- Sales Optimization- Photography- Videography

Founded in 2001
Portsmouth, New Hampshire, USA
119 employees (58 in marketing)
64% recommend to a friend
59% CEO approval

Traffic Signals

Monthly Visitors
19K
Monthly Google Ads Budget
$79K
Traffic Source Mix
Search
43.4%
Direct
40.5%
Referral
8.6%
Social
6.3%
Paid
1%

Headcount Trend

Current headcount: ~119

Marketing Team

Marketing Team Size
43 (36% of company)
Median Career Experience
9 years
Median Tenure
5.4 years
Marketing Roles Posted (Last 30 Days)
12