Drive client programs as a project/account manager in a digital agency, owning scope, schedules, and cross‑functional delivery.

• Manage client expectations through proactive communication and scope management.
• Manage production and timelines to ensure on-time, on-budget completion of all tasks within a project or ongoing digital marketing initiative.
• Manage complex eCommerce integrations with clients and third-party partners.
• Retain a strong understanding of eCommerce platforms, including Magento, Shopify, and WooCommerce, through on-the-job experience and certifications.
• Work with our senior digital marketing, website development, and brand strategists to develop project plans that meet client objectives.
• Work with our awesome designers, developers, copywriters, photographers, and other media-production specialists to execute projects on time and on budget.
• Attend and help lead project kickoffs, weekly client status update calls, periodic planning meetings, and other critical milestone meetings.
• Manage client billing and look for opportunities to add value through additional projects and initiatives.
• Become the in-house expert of the client’s business and industry.
• Stay informed about industry developments and best practices and apply cross-platform learning to benefit your clients.