Responsibilities

• Establish and maintain effective client relationships independently and communicate regularly to ensure satisfaction.
• Guide client decision-making with clarity and confidence, translating objectives into strategic recommendations.
• Act as a champion for the client within the agency, ensuring their POV is reflected across deliverables.
• Navigate challenging conversations with diplomacy and defend agency recommendations when necessary.
• Serve as a client advocate in meetings and a steward of program success and brand integrity.
• Identify challenges or unmet client needs and proactively present solutions.
• Collaborate with internal leaders to pitch new ideas and guide upsell opportunities.
• Regularly facilitate strategic conversations to deepen partnerships and grow accounts.
• Lead the planning, execution, and optimization of social media campaigns across paid and organic channels.
• Oversee content calendars, platform strategy, influencer activations, community management, and paid social media.

Requirements

• Bachelor’s degree in communications, marketing, public relations, or a related field
• Minimum of 10 years of experience in social media or digital marketing, with at least 5 years in an agency setting
• Must have experience supporting healthcare, life science, or biopharma clients
• Proven track record of leading integrated social campaigns that deliver business results
• Strategic thinker with strong storytelling, writing, and presentation skills
• Experience working across creative, paid media, and analytics functions
• Familiarity with platform-specific nuances, compliance, and measurement best practices
• Experience managing and mentoring direct reports
• Highly adaptable, proactive, and collaborative in a fast-paced environment

Benefits

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!