Responsibilities

• Act as the senior project lead with program management and delivery ownership for large-scale and complex CRM and multi-channel digital programs for clients
• Shape program roadmap for a large team that includes us, clients and partners
• Identify opportunities to be innovative and enable continuous improvement
• Tool-savvy – deep knowledge of JIRA, Confluence, Microsoft Excel, and productivity tools
• Support Staffing negotiations between programs/portfolios
• Shape approaches and create meaningful views of scope across different services and capabilities; support scope escalation and risk mitigation strategies
• Drive and manage the approval and review process for MSA/SOW (high complexity)
• Managing and tracking spending/budgets
• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery
• Provide guidance on consistent application of project management methodologies that align with strategic plans

Requirements

• 9+ years of project/program management experience including in a digital or marketing agency
• Demonstrated experience leading high-performance teams across Client Service, Strategy, Creative, Data, and Technology in end-to-end delivery of large-scale, complex CRM and digital engagements for clients
• Demonstrated experience working with leading MarTech platforms such as Salesforce, Adobe, Braze, Epsilon and more
• Demonstrated expertise in email development methodologies and best practices
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data
• Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders
• Strong project management experience: process oriented with understanding of Agile ways of working; experience with Scrum, Kanban, Scaled Agile, Waterfall, and Hybrid
• Effective leadership, analytical skills, and negotiation skills
• Effective conflict resolution skills

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year
• Business Resource Groups that support multiple affinities and alliances