Responsibilities

• Operations & Systems. Build, document, and continually improve the firm's core systems (intake, case workflow, billing, collections, communications) and keep them running on standard through regular audits.
• Finance & Accounting. Oversee our bookkeeper and own the firm's financial controls and reporting: billing, collections, A/R, payroll, the annual budget, and the KPI dashboard and financial reviews that keep the firm healthy (final trust-account responsibility stays with the attorneys).
• People & HR. Lead and grow the team: supervise direct reports, run recruiting, hiring, onboarding, performance management, and HR, and coordinate the firm's fractional partners.
• Intake & Case Reporting. Run the intake operation (response time, follow-up, and working every new-client lead) and build and pull the case-management reporting the team relies on, partnering with our paralegal manager and attorneys on workflow and quality.
• Facilities, Technology & Risk. Coordinate facilities, vendors, procurement, insurance, technology, and required corporate and licensing filings.
• Marketing Operations. Support our fractional CMO operationally, making sure they have the systems, data, and vendor delivery they need (strategy, conversion, and ROI stay with the CMO).
• Leadership & Planning. Partner with the founder on the business plan, budget, and strategic calendar, and run the firm's meeting and accountability rhythm.