Director, Marketplace Operations & Growth | RV Home at Red Ventures | Charlotte, NC | $140K/yr – $180K/yr

Red Ventures

Director, Marketplace Operations & Growth | RV Home

Charlotte, NC (Hybrid)

$140K/yr – $180K/yrDirector/ExecutiveFull time

Posted 4 months ago

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Job Summary

Drive end-to-end marketplace operations to improve performance, customer experience, and compliant, data-driven outcomes.

Own end-to-end marketplace performance, including lead flow, conversion, revenue, and cost efficiency.
Must-have: Hands-on, data-driven leader with experience scaling multi-functional teams.
Standout: Experience modernizing operations via automation and driving clear P&L outcomes.

Job Description

Responsibilities

Own and improve end-to-end marketplace performance, including lead flow, customer satisfaction, conversion rates, revenue, and cost efficiency.
Partner with Marketing to optimize acquisition strategy, lead quality, and funnel conversion.
Drive P&L outcomes across sales, customer lifecycle and compliance teams
Use data and experimentation to drive continuous improvement across pricing, scripting, routing, and customer experience.
Lead and execute strategies that elevate customer experience, service delivery, and operational performance across Sales Centers, Customer Quality, Compliance, and Shared Services.
Drive process modernization and technology transformation, leveraging automation, AI, and workflow systems to improve speed, accuracy, and business outcomes.
Establish performance standards and KPIs, creating transparency and accountability by building clear metrics and dashboards across workstreams.
Oversee and strengthen compliance controls to ensure transparency, operational consistency, and adherence across all customer and sales operations.
Optimize workforce management and planning, balancing customer demand with operational efficiency across multiple delivery centers.
Build and lead a high-performing operations team of 3-4, including Account Managers, Compliance, and Quality Analysts.

Red Ventures

Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships, and proprietary technology – including Allconnect, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Core to who we are is our focus on giving back. Since 2013, more than 600 Red Ventures employees have volunteered mentorship and skills-training with Road to Hire, a 501(c)(3) founded by CEO Ric Elias, that connects under-resourced young adults from marginalized communities with onramps to life-changing careers through access to paid training, college, and mentorship. Road to Hire programs have supported nearly 2,000 young people on their paths to higher education and career placement. - Learn more about who we are and what we do at www.redventures.com - View career opportunities at www.redventures.com/careers - Follow us on Twitter, Instagram and Facebook: @RedVentures **Please be respectful. Any inappropriate content or anything we deem derogatory, defamatory, hateful, or misinformed in any way in will be deleted.**

Founded in 2000

Fort Mill, SC, US

2.3K employees (283 in marketing)

www.redventures.com