Responsibilities

• Advise clients on loyalty programs, offer strategies, membership experiences and subscription models
• Consult across end-to-end programs, strategic options, concepts, economics and go-to-market strategies
• Collaborate with cross-functional data, experience design, digital product and delivery teams to execute integrated projects
• Empower account managers and sales teams with the materials and strategies needed to align solutions with evolving client needs
• Pursue new business opportunities and leverage internal networks to drive practice growth
• Evaluate Request for Proposals (RFPs), create proposals and establish relationships with senior executives to close deals
• Author research, white papers and articles to establish thought leadership in loyalty and promotions
• Represent EPAM as a loyalty expert at industry events, conferences and forums
• Cultivate partnerships with external platforms to enhance the impact of practice-related initiatives
• Partner with the Global Lead for Generative Loyalty to refine offerings and advance go-to-market strategies

Requirements

• Expertise in two or more domains such as loyalty, membership, pricing, promotions or subscription business models
• Industry background in Consumer Goods, Retail or Travel & Hospitality
• Minimum of 15 years of relevant experience in a recognized consultancy or agency with diverse client projects
• Problem-solving abilities and a creative approach to business challenges
• Clear communication with the ability to articulate complex ideas in written and verbal formats
• History of engagement with senior executives, alignment with their priorities and effective management of expectations
• Business acumen with the capability to discuss the outcomes of loyalty and promotion initiatives
• Track record of successful management of client engagements across multiple consulting and delivery phases
• Flexibility for regular travel — approximately one week per month

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program