Director, Loyalty Program Enrollments at IHG | Atlanta, GA | $138K/yr – $160K/yr

IHG

Director, Loyalty Program Enrollments

Atlanta, GA (Hybrid)

$138K/yr – $160K/yrDirector/Executive8+ years expFull time

Posted 3 months ago

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Job Summary

Drive global enrollment strategy and end-to-end program delivery for IHG One Rewards across hotel, digital, and partner channels.

Own the end-to-end enrollment ecosystem across hotel, digital, sales, and emerging channels
Must-have: 8–10+ years in loyalty, marketing, or hospitality operations
Standout: Executive-level communication and cross-functional leadership across geographies

Job Description

Responsibilities

Own and lead the end-to-end enrollment ecosystem across hotel, digital, sales, and emerging channels
Drive sustainable growth in new member enrollments while protecting program integrity and member quality
Define the global enrollment roadmap, balancing near-term performance with long-term capability building
Lead, develop, and set direction for the Program Enrollment team, including direct reports and stakeholders
Establish clear governance, decision rights, and operating cadence across stakeholders
Act as senior point of escalation and decision-maker for enrollment-related topics
Define global enrollment strategy aligned to IHG One Rewards growth, commercial priorities, and regional needs
Own the portfolio of enrollment programs, incentives, and overlays across hotel, digital, sales, and partner channels
Identify and incubate new enrollment opportunities, channels, and experiences; challenge legacy approaches and test-and-learn rapidly
Own enrollment performance across channels, including volume, efficiency, quality, and cost effectiveness

Requirements

Bachelor’s degree required; advanced degree preferred
8–10+ years experience in loyalty, commercial strategy, marketing, digital, or hospitality operations
Proven ability to lead complex, cross-functional programs at scale
Strong strategic thinking paired with operational rigor and execution discipline
Executive-level communication, influence, and storytelling skills
Comfort operating in ambiguity and driving clarity for teams
Travel - minimal
Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

Benefits

This role is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K and other benefits to employees.

IHG

During 2019, the Leviathan gas platform in the Mediterranean sea is going to be built just 10 km of Dor Beach, even though the gas field is 120 km into the sea!This gas rig and any nearshore gas rigs will ruin Israel’s beaches for generations!An oil spill will poison our marine life and contaminate all of our water sources, including, drinking, bathing and water intended for agricultural purposesThe Gas Rigs will Poison the Air We Breath A simple solution exists - a floating gas platform (FPSO), above the gas field, 120 km into the sea, which is the system that most countries use around the world!A floating gas platform is safer, more reliable, cheaper and pollutes into the environment at insignificant levels.IHG (Israeli Homeland Guards) is a national volunteer-based organization focused on health, environmental protection, and specifically on guaranteeing the fair and correct conduct of governments, corporations and companies towards the citizens and residents of Israel. It is a non-profit organization funded entirely by donations from individuals and groups without any political agenda, who choose to support the organization because they agree with its goals.

Founded in 2017

Kerem Maharal, Haifa District, ISR

89 employees (1 in marketing)

homelandguards.org