Drive client growth and agency leadership in a senior Client Services role focused on growing existing accounts and winning new business.

• Own end-to-end client relationships — expand scope and revenue across accounts.
• Lead new business development — oversee pipeline, pitches, and close new accounts.
• Serve as the senior client advocate within the agency, ensuring on-time, on-budget, high-quality work.
• Lead, mentor, and coach the Client Services team — set clear expectations and provide regular feedback.
• Oversee scoping, estimating, and billing across active accounts with profitability discipline.
• Partner with creative, strategy, and technology leads on technical projects and scoping conversations.
• Proactively identify risks to client satisfaction, project delivery, or budget and mitigate early.
• Drive continuous improvement in how the Client Services team scopes, delivers, and reports on work.
• Lead client-facing and internal meetings with clarity and efficiency.
• Contribute to agency-level strategic planning and operations.

Requirements

• 8+ years of account management, business development, and team leadership experience in an agency environment
• Demonstrated track record of growing existing accounts through trusted client partnerships and strategic account expansion
• Demonstrated track record of winning new business — lead generation, pipeline development, pitching, and closing — in a B2B context
• Experience scoping, estimating, and leading technical projects — particularly websites and digital platforms — with enough subject matter knowledge to keep teams and budgets on track
• AI fluency in practice, not theory. You actively use AI tools in your daily work — research, writing, analysis, proposal development, client insight — and you can coach a team to do the same
• Genuine commitment to team development — you like coaching, you give real feedback, and you take pride in watching people on your team grow
• Strong strategic thinking paired with operational discipline — able to see the big picture while staying on top of the details
• Excellent communication and interpersonal skills, with clients and with internal teams
• Proactive, solutions-oriented mindset — you see problems coming and address them early
• Bachelor's degree in business, marketing, communications, or a related field preferred