Responsibilities

• Lead the development, implementation, and continuous improvement of family engagement, family support, and resource navigation services that strengthen child and family well-being.
• Develop innovative, family-centered programs that align with the YMCA's mission and respond to evolving community needs.
• Establish and oversee systems that support comprehensive family assessments, individualized family plans, coordinated service delivery, and ongoing outcome evaluation.
• Develop practices that improve access to behavioral health services, community resources, and coordinated care for children and families.
• Evaluate program effectiveness and implement continuous quality improvement strategies.
• Provide leadership, supervision, coaching, and professional development for the Family & Community Engagement Team.
• Foster a collaborative, supportive, and accountable team culture focused on exceptional family-centered services.
• Provide reflective supervision and consultation related to complex family situations, crisis response, behavioral health coordination, and resource navigation.
• Monitor caseloads, documentation, service quality, and program outcomes to ensure consistent, high-quality services.
• Partner with YMCA leadership to support staff working with complex family situations through consultation and collaborative problem-solving.

Requirements

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Public Health, Education, or a related field required.
• Minimum of five (5) years of progressively responsible experience in family support, behavioral health, community engagement, child and family services, or a related human services field required.
• Demonstrated experience supporting children and families experiencing behavioral health, social-emotional, or complex family needs is required.

Preferred

• Fluency in Spanish is preferred.
• Clinical licensure (LICSW, LMHC, LMFT, LCSW, or equivalent) is preferred.
• Three (3) or more years of experience supervising, coaching, mentoring, or developing professional staff preferred.
• Experience providing consultation, crisis support, reflective supervision, and guidance to staff supporting children and families preferred.

Benefits

• Free YMCA Family Membership
• Employee discounts on YMCA programs and services
• Health and dental insurance for eligible full-time employees
• Generous paid time off
• Tuition reimbursement
• 12% employer-funded retirement contribution (no employee match required)
• Employer-paid life insurance
• Professional development and leadership opportunities
• The opportunity to build meaningful partnerships and create lasting change throughout the communities we serve