Director, External Communications

Chicago, IL (Remote)

$157K/yr – $190K/yrDirector/Executive12+ years expFull time

Posted 2 weeks ago

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Job Summary

Own crisis-ready reputation work and a high-trust media program for a P and C tech leader, building the earned media engine, analyst relations, and crisis playbooks that protect and shape perception.

Own earned media across insurance and insurtech markets, building journalist relationships and controlled byline programs.
Lead crisis communications readiness and live response in partnership with legal and executive leadership.
Manage agency strategy and PR measurement to show share of voice and coverage quality.

Job Description

Responsibilities

Lead all earned media strategy across trade, business, and technology press, with fluency in both the insurance carrier and collision repair markets the company serves
Build and own relationships with key journalists, editors, and producers at priority publications and outlets
Drive a proactive thought leadership placement program in close partnership with the content team: bylines, contributed articles, executive interviews, and feature coverage
Own spokesperson readiness through training and maintenance programs
Own a press release and media monitoring process that delivers internal visibility on news going out the door and coverage secured from PR and thought leadership activities
Own the PR agency relationship, including setting the strategy, managing priorities, holding the agency accountable to outcomes, and escalating when performance warrants it
Establish and maintain a PR measurement framework tracking share of voice, narrative alignment, and coverage quality
Serve as a standing contributor to the unified corporate editorial calendar, ensuring PR activity is coordinated with content, internal comms, and marketing
Architect, maintain, and continuously improve the company’s crisis communications playbook, including escalation protocols, spokesperson guidance, holding statement libraries, channel-by-channel response frameworks, and post-incident review processes
Serve as the primary communications lead during active crisis situations, working in direct partnership with legal, HR, and executive leadership

Requirements

12+ years of communications experience, with at least 6 years focused on B2B technology PR
A track record of earning meaningful coverage, including placements in trade and business press that moved perception
Direct, hands-on experience owning or co-leading crisis communications response, including at least one live, high-stakes situation
Experience managing external PR agencies with high standards and clear accountability
Strong executive communication skills — you can advise the C-suite under pressure and push back when the instinct in the room is wrong
Comfort operating in a lean team where you are both the strategist and the executor
Familiarity with the insurance, financial services, or enterprise software sectors preferred; direct insurance industry experience a meaningful plus
Experience with analyst relations at any level; deep AR expertise is not required but intellectual curiosity about the function is

Benefits

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

CCC Intelligent Solutions

3.7 Glassdoor

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more. The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

Founded in 1980

Chicago, Illinois, USA

2.4K employees

cccis.com/about

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90% CEO approval