Responsibilities

• Own the end-to-end digital creative operations lifecycle, including intake, prioritization, workflow design, documentation, communication, trafficking, delivery, repurposing, and archiving
• Design and implement agile, scalable processes that support rapid launches, A/B testing, social responsiveness, and multi-platform output
• Lead capacity planning and resource allocation across all digital workstreams to optimize speed, quality, and efficiency
• Define, track, and analyze digital-specific KPIs, including content velocity, time to publish, throughput, rework, and performance lift
• Oversee budgets, external vendors, and production partners, ensuring cost efficiency and operational discipline
• Serve as a primary point of contact for cross-functional stakeholders, providing clear ownership of timelines, priorities, and delivery expectations
• Ensure alignment across creative, marketing, technology, and analytics teams to maintain brand integrity and elevate the end-to-end digital customer experience
• Lead, mentor, and scale high-performing teams, fostering a culture of accountability, service, and data-informed decision-making
• Anticipate and adapt to evolving digital trends, including short-form video, AI-enabled creative workflows, platform shifts, and accessibility standards

Requirements

• 10+ years of experience in digital creative operations, production, or related disciplines within e-commerce, in-house teams, or agency environments
• 5+ years of experience building and scaling digital creative workflows and leading, mentoring, and developing high-performing teams in fast-paced, high-volume environments
• Strong executive-level communication skills, with the ability to influence senior stakeholders and align cross-functional partners
• Demonstrated success leading complex, multi-channel initiatives involving budgeting, scheduling, prioritization, and risk management
• Perform work in an office or studio environment, including extended periods working at a computer
• Use standard office equipment and technology for extended periods
• Visually review digital assets, creative materials, and performance data with attention to detail