Director of CRO

New Mexico, USA (Remote)

$120K/yr – $150K/yrDirector/ExecutiveFull time

Posted 2 months ago

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Job Summary

Own the CRO-driven UX/UI program for a DTC ecommerce brand, shaping funnels, PDPs, checkout, and a major redesign with a scalable design system.

  • Must-have: 5+ years in UX/UI/CRO for high-conversion DTC or subscription businesses
  • Standout: Led major website redesigns or rebrands and built a scalable design system

Job Description

Responsibilities

  • Architect and optimize high-converting user journeys across PDPs, funnels, checkout, onboarding, and subscription flows
  • Apply direct response design principles to drive conversion, reduce friction, and increase lifetime value
  • Identify, prioritize, and execute CRO experiments across acquisition, retention, and upsell paths
  • Translate behavioral insights and data into conversion-driven design decisions
  • Own the UX/UI vision and roadmap across Ecommerce website, Landing pages and funnels
  • Lead a comprehensive website rebrand and UX overhaul to ensure brand consistency, accessibility, and usability best practices
  • Build and maintain a scalable, performance-oriented design system
  • Partner with engineering to ensure clean handoff and implementation
  • Conduct and oversee user research (qualitative & quantitative), usability testing, A/B and multivariate testing
  • Collaborate with Marketing, Engineering, Product, Brand and Content teams to align UX decisions with core business KPIs

Requirements

  • 5+ years in UX/UI, CRO, product design, or human experience design
  • Proven success in high-conversion DTC ecommerce and subscription businesses
  • Deep expertise in direct response design
  • Experience leading major website redesigns or rebrands
  • Strong command of design systems, responsive design, and accessibility
  • Advanced proficiency in Figma (Sketch / Adobe CC also acceptable)
  • Experience running and interpreting CRO experiments
  • Exceptional communication and leadership skills
  • Portfolio Requirement (No-n- Negotiable) Candidates must submit a portfolio demonstrating: Clear calls-to-action, Conversion-focused design decisions, Subscription and retention optimization, Rebranding or major UX transformations, Measurable outcomes (before/after metrics preferred)

Preferred

  • red Experience Health & wellness or regulated consumer brands
  • Experience with CRO platforms (Optimizely, VWO, Google Optimize, etc.)
  • Working knowledge of HTML/CSS and collaboration with frontend teams
  • Familiarity with behavioral psychology, persuasion, and decision design

Benefits

  • Health, dental, and vision insurance
  • Flexible PTO
  • Fully remote work
  • Executive-level ownership and real impact
Truly Free Home logo

Truly Free Home

Truly Free Home (formerly MyGreenFills.com) pioneered a revolution in the cleaning industry with safe, non-toxic products delivered in refillable & sustainable packaging.Truly Free Home provides you with the most effective family-safe cleaning solutions on earth.We help you save time, effort & money with revolutionary plant-powered & nature-driven chemistry.Our mission is to offer safe, quality products that empower families around the country to detoxify their home cleaning, and reduce their family's exposure to dangerous chemicals

Founded in 2015
Traverse City, Michigan, USA
78 employees (14 in marketing)

Traffic Signals

Monthly Visitors
478.3K
Monthly Google Ads Budget
$5K
Traffic Source Mix
Search
25.5%
Direct
67%
Referral
3.4%
Social
3.5%
Paid
0.5%

Headcount Trend

Current headcount: ~79

Marketing Team

Marketing Team Size
11 (14% of company)
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$1M
Last Raise
$1M
Convertible Note, 4 years ago

Funding History

  • May 2022
    Convertible Note • $1M
  • Feb 2021
    Convertible Note

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