Director, Creative Services - Mark & Graham

San Francisco, CA (On-site)

$148K/yr – $176K/yrDirector/Executive8+ years expFull time

Posted 9 days ago

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Job Summary

Lead and grow the digital creative team to deliver on site, email, paid media, and campaigns, partnering with cross-functional teams to resource, guide, and scale creative output while evolving brand voice and assets.

  • Own seasonal site and campaign strategies; oversee creative production calendar and budget with leadership.
  • Mentor, develop, and align cross-functional partners to maintain brand quality and timely delivery.

Job Description

Responsibilities

  • Lead the digital creative team, overseeing daily deliverables across site, email, paid marketing, and other digital channels.
  • Partner closely with cross-functional teams to understand project priorities, team bandwidth, and individual skill sets to ensure work is resourced and executed effectively.
  • Lead and coach the team on larger strategic initiatives, including seasonal site strategy, campaign look and feel, content hierarchy, and marketing cadence.
  • Oversee the broader creative vision and execution of photography in partnership with the Photo Art Director and Senior Photo Manager, including opportunities to efficiently scale video capture on set.
  • Partner with marketing and cross-functional leads to concept seasonal campaign strategies across channels.
  • Partner with the Senior Content Manager on seasonal storytelling, ensuring narrative direction cascades across creative briefs, asset development, copy, and channel execution.
  • Oversee the execution of site strategies, seasonal campaigns, and key marketing initiatives from concept through final delivery.
  • Manage and lead approvals for all creative output, from seasonal concepting to final execution, including brand collaborations.
  • Ensure brand consistency across all customer touchpoints, while continuing to evolve layouts, systems, and creative direction to strengthen brand standards.
  • Collaborate with department leads to guide creative execution across digital, social, brand partnerships, influencer content, and other emerging channels.

Requirements

  • 6–8+ years of design and creative leadership experience, preferably within retail, digital agencies, media companies, or consumer brands.
  • Experience leading creative teams across digital design, content, photography, and/or campaign development.
  • Strong portfolio showcasing retail-focused 360 campaign work, including digital, editorial, photography, social, and video.
  • Strong understanding of digital design best practices across e-commerce, email, paid marketing, and social channels.
  • Experience providing creative direction for photography and video; on-set experience preferred.
  • Proficiency in Adobe Creative Suite, Figma, and relevant digital design tools, with the ability to coach and guide team members.
  • Strong understanding of creative operations, workflow management, and production timelines; Airtable experience a plus.
  • Experience with digital asset management systems; EDAM or similar DAM experience a plus.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven retail environment.
  • Strong people leadership skills, including the ability to motivate, develop, and provide clear direction to a creative team.

Preferred

  • Airtable experience a plus.
  • EDAM or similar DAM experience a plus.
  • AI-enabled tools that support concept development, content creation, and workflow efficiency.

Benefits

  • A generous discount on all WSI brands
  • A 401(k) plan and other investment opportunities
  • Paid vacations, holidays, and time off to volunteer
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • Tax-free commuter benefits
  • A wellness program that supports your physical, financial and emotional health
  • In-person and online learning opportunities through WSI University
  • Cross-brand and cross-function career opportunities
  • Resources for self-development
  • Advisor (Mentor) program
Williams-Sonoma logo

Williams-Sonoma

3.8 Glassdoor

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.Read our Social Media Guidelines here: https://www.chubb.com/us-en/about-chubb/chubbs-social-media-guidelines.aspxNotre section « À propos » est également disponible en français, ici: https://www.chubb.com/ca-fr/about-chubb-in-canada/a-propos-de-chubb-au-canada.aspx

Founded in 1985
CHE
39K employees (1,055 in marketing)
72% recommend to a friend
84% CEO approval

Traffic Signals

Monthly Visitors
2.1M
Monthly Google Ads Budget
$201.4K
Traffic Source Mix
Search
38.7%
Direct
52%
Referral
8%
Social
0.4%
Paid
0.8%

Headcount Trend

Current headcount: ~39.4K

Marketing Team

Marketing Team Size
827 (2% of company)
Marketing Roles Posted (Last 30 Days)
7

Funding

Last Raise
Post IPO Debt, 0 days ago

Funding History

  • Aug 2025
    Post IPO Debt • $1.3B
  • Jul 2024
    Post IPO Debt • $1.3B
  • May 2024
    Post IPO Equity • $6.7B

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