Responsibilities

• Lead the operational model that governs how work moves through the content production pipeline.
• Establish intake and prioritization governance that translates marketing demand into clear, prioritized production work.
• Forecast demand and align work with available capacity across internal creative teams and AOR partners.
• Define workflows, service levels, and operating guidelines that accelerate production across campaigns, channels, and formats.
• Establish operational governance and review cadences to track capacity, SLA performance, agency efficiency, and delivery outcomes.
• Oversee agency operating models, including workflow integration, engagement standards, and performance expectations.
• Lead agency contract renewals working closely with Procurement and executive partners, evaluating performance and guiding renewal or partner selection decisions.
• Partner with Content Technology, Standards & Enablement, Content Intelligence, and Strategic Operations to align workflows with platforms, enablement programs, and insights.
• Define operational metrics with the Content Intelligence team to identify friction points and improve efficiency across the content supply chain.

Requirements

• 10+ years of experience in marketing operations, creative operations, production operations, or content supply chain roles.
• Demonstrated success designing scalable workflows supporting complex marketing or creative environments involving internal teams and agencies.
• Experience managing agency partnerships or vendor ecosystems.
• Strong systems-thinking mindset with the ability to translate complexity into clear operational frameworks.
• Proven ability to align cross-functional partners across creative, marketing, agency, and technology teams.
• Experience leading teams responsible for defining and enforcing operational processes, prioritization of resources, or production coordination.
• Exceptional communication and stakeholder management skills in highly matrixed organizations.