Director of Community Relations - The Park at Surprise

Surprise, AZ (Unknown)

Salary Not AvailableDirector/ExecutiveFull time

Posted 4 weeks ago

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Job Summary

Own community marketing and resident-facing outreach for a senior living site, driving inquiry response, tours, and follow-up while coordinating annual and monthly plans to move residents in and maintain census health.

  • Community ownership: lead prospecting, inquiries, tours, and follow-up to convert interest into move-ins.
  • Plan & collateral: coordinate marketing plans and maintain collateral and reports to track census and inquiry history.
  • Cross-team operations: stay aligned with managers, leaders, and staff, and manage guest/showroom interactions and move-in coordination.

Job Description

Responsibilities

  • Be the community leader responsible for providing the highest level of customer service including building a prospect base, responding to inquiries, generating and giving community tours, and performing purposeful follow-up
  • Coordinates the annual and monthly marketing action plans
  • Maintains census rates and inquiry history
  • Maintains marketing collateral
  • Coordinates for all move-ins
  • Maintains the mailing and follow-up calls with customers and referrals
  • Completes a weekly marketing report
  • Maintains Guest and Showrooms
  • Communicates regularly with department managers, community leaders, and other marketing staff
  • Perform other duties as assigned

Requirements

  • Sales and marketing experience
  • Experience working in the senior living industry is preferred
  • Effective leader who loves working with seniors
  • Team-focused individual with a deep commitment to customer service
  • Must be drug-free and submit to drug screening upon hire and routinely
  • Must be able to pass a criminal background check upon hire and as required by state regulations
  • Ability to communicate effectively with residents, families, staff, vendors, and the general public

Preferred

  • Experience working in the senior living industry is preferred

Benefits

  • Health, Dental, Vision, Life, Accident, and other insurances
  • Employer HSA Contributions
  • Earn $500 through our referral program
  • Paid Vacation, Sick Leave, and Holidays
  • Work/Life Balance, consistent/flexible schedules
  • Opportunity for growth within the organization
  • Achievement Awards
  • Complimentary meal during scheduled shift
Koelsch Communities logo

Koelsch Communities

Family owned and operated for 65 years, Koelsch Communities is committed to care for your family. Since 1958, we bring a legacy of excellence in Independent, Assisted Living, and Memory care throughout eight states. Aaron Koelsch, president, was nurtured as a child in the skilled living environment, and with the same passion for excellence as his parents, has been a leader in the company for over 25 years.

Founded in 1958
Olympia, Washington, USA
269 employees (36 in marketing)

Traffic Signals

Monthly Visitors
14.1K
Monthly Google Ads Budget
$56.7K
Traffic Source Mix
Search
65%
Direct
27.1%
Referral
5%
Social
1.3%
Paid
1.5%

Headcount Trend

Current headcount: ~269

Marketing Team

Marketing Team Size
34 (13% of company)
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$4.4M
Last Raise
$4.4M
Series Unknown, 11 years ago

Funding History

  • Jan 2015
    Series Unknown β€’ $4.4M