Director of Client Services & Growth

San Luis Obispo, CA (On-site)

Salary Not AvailableDirector/ExecutiveFull time

Posted 4 months ago

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Job Summary

Drive account leadership and revenue-focused client management for an agency, overseeing strategy, teamwork, and profitability across multi-tier relationships.

  • Owns business development efforts and builds client relationships
  • Must-have: Strong organizational and problem-solving skills
  • Standout: Owns profitability and creates smart SOWs

Job Description

Responsibilities

  • Owns business development efforts, collaborates with the Director of Creative & Growth and builds client and prospect relationships
  • Provides strategic and marketing leadership to account team
  • Oversees the Account Team in uncovering client business needs and objectives, crafting appropriate strategies, and identifying/implementing relevant, innovative strategic plans and tactics to help achieve client goals
  • Oversees Account Team in creating, implementing and interpreting effective analysis and measurement tools to support marketing recommendations
  • Develops broad industry expertise
  • Becomes an expert in client business areas and products
  • Learns/applies industry digital and emerging technologies
  • Builds and grows client relationships
  • Understands clients' businesses and generate new ideas to enhance client performance and ROI to ultimately increase billings for each account
  • Builds trust, credibility and client referrals
  • Develops multi-tiered agency-client relationships and ties
  • Effectively Manages Account Team
  • Whether a direct report or from another internal team, collaboratively manage Account Coordinators and Account Managers, members of the Creative Team, and other subject matter experts ensuring the team is providing quality work to clients
  • Fosters teamwork and a constructive work environment
  • Manages Financial Performance
  • Owns, maintains and improves account profitability, keeping a close eye on budget, including hours available for each initiative, profitability of accounts, etc.
  • Contributes to the Agency’s bottom line by creating SOWs that are smart and effective
  • Other duties as assigned

Requirements

  • Current driver’s license and car insurance
  • Strong organizational and problem-solving skills

Preferred

  • Agency experience
  • Business development experience
  • Leadership/management experience
  • Budget and scope management - experience in managing large annual budgets and scopes of work
Verdin logo

Verdin

We believe in Business Improvement and Special Districts. We are a full-service marketing agency passionate about helping communities thrive through compelling digital storytelling and impactful visual design. Our team delivers effortless marketing solutions with insightful strategy and streamlined communication. Here at Verdin, your success is our success. Let's thrive together. For more information on our services, client work, and mission visit us at verdinmarketing.com

Founded in 2003
San Luis Obispo, California, USA
126 employees (16 in marketing)

Traffic Signals

Monthly Visitors
2.3K
Traffic Source Mix
Search
37%
Direct
41.7%
Referral
12.6%
Social
6.2%
Paid
1.5%

Headcount Trend

Current headcount: ~126

Marketing Team

Marketing Team Size
5 (4% of company)