Responsibilities

• - Develop and execute comprehensive B2B communication strategies in alignment with marketing and go-to-market teams to strengthen relationships with restaurant customers, prospects, partners, and industry influencers. - Lead external storytelling around product innovation, AI developments, and industry milestones to advocate for restaurant success and solidify global market presence. - Own communications for global partnerships, integrations, and emerging business units, managing co-announcements and shared storylines with major technology platforms. - Direct proactive and reactive media relations, overseeing inbound inquiries, crisis navigation, operational resiliency, and data policy defenses to protect and enhance corporate reputation. - Manage the executive bench in partnership with brand communications by crafting talking points, speeches, bylines, and preparing leadership for high-profile industry appearances. - Establish and enforce communications governance, including approval workflows, escalation paths, messaging guardrails, and KPI reporting tied directly to business outcomes.

Requirements

• - 10+ years of experience in B2B public relations or corporate communications within the technology or hospitality sectors.
• - Experience managing public relations and communications strategy on a global scale.
• - Proven track record managing high-stakes issues, policy responses, and competitive positioning.
• - Experience advising executive leadership on complex communications and reputational matters.
• - Ability to work in a hybrid capacity from the New York City or Norwalk, CT office.

Preferred

• - Experience managing co-marketing or joint-communication strategies with global technology platforms and enterprise partners.
• - Demonstrated ability to utilize data insights and performance metrics to shape corporate messaging and inform strategic business decisions.
• - Prior experience collaborating across brand, product, and legal teams within a global matrixed organization or parent company environment.
• - Strong background in managing communication frameworks for emerging business units or rapidly scaling technology solutions.

Benefits

• - Work from (almost) anywhere for up to 20 days per year
• - Focus on mental health and well-being: - Company-funded therapy sessions through SpringHealth - Company-funded subscription to Headspace - Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) - Paid parental leave - Generous paid vacation + time off for your birthday - Paid volunteer time - Focus on your career growth: - Development Dollars - Leadership development - Access to thousands of on-demand e-learnings - Travel Discounts - Employee Resource Groups - Free lunch 5 days per week - Beautiful office in the Empire State Building with lots of building amenities, such as a gym, multi-purpose room, in-building Starbucks, and more. The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.