Responsibilities

• Lead the strategy, planning, and execution of external communications programs that support business priorities, corporate reputation, and market awareness
• Partner with business leaders, marketing, legal, and cross-functional stakeholders to develop messaging, communication plans, and media strategies for key initiatives
• Write, edit, and review press releases, media materials, executive messaging, talking points, statements, and other external communications content
• Manage proactive and reactive communications related to product announcements, business milestones, thought leadership, issues management, and industry events
• Build and maintain media relations strategies that increase relevant coverage, support business objectives, and protect message consistency
• Manage and develop a team, set priorities, provide coaching, and drive high-quality execution across communications deliverables
• Establish communications goals, measurement approaches, and reporting to evaluate program performance and improve outcomes
• Guide message governance, review processes, and stakeholder alignment to ensure communications are accurate, timely, and aligned to the Fiserv brand voice

Requirements

• 8+ years of experience in external communications, public relations, media relations, corporate communications, or a related field
• Experience creating communication strategies, media plans, writing and editing press releases, media material and messaging for business initiatives in complex organizations
• Experience partnering with senior leaders and cross-functional stakeholders to manage reputation, issues, and external visibility
• Experience using measurable communication methods, including media performance analysis, engagement metrics, and reporting
• Bachelor's degree

Preferred

• Experience in payments, financial services, fintech, or a regulated industry
• Experience supporting executive visibility, thought leadership, or business-to-business communication programs
• Experience with crisis communications, issues management, or communications in a publicly visible environment
• Master's degree in Communications, Public Relations, Business, or a related field

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.