Responsibilities

• Digital Marketing: Lead organic and paid social media efforts in LinkedIn, Facebook, and Instagram, by managing posting schedules, developing creative content, and performing regular analytics to track engagement and reach.
• Compliance and Documentation: Ensure operational excellence through policy management and the creation of detailed learner documentation to support internal and external users.
• Public Communications and Content: Draft and design professional communications including blog posts, email campaigns, and marketing flyers to maintain consistent brand messaging.
• Customer Support Operations: Direct in-app support workflows, resolving tickets related to account cancellations, data deletion requests, refunds, and general inquiries via the contact form.

Requirements

• Enrolled in Marketing, Digital Advertising, Marketing Communications, or other related.
• Curiosity in Process operations, Marketing, Project Management, or similar role.
• Strong desire to understand data, be analytical and use problem-solving skills to implement process improvements.
• Familiarity with paid advertisement on LinkedIn & Facebook.
• Excellent organizational skills and the ability to learn how to manage complex projects simultaneously.
• Exceptional communication (written and verbal) and interpersonal skills.
• Wanting to learn business compliance standards and policy enforcement.
• A proactive mindset focused on driving business results and efficiency.