Responsibilities

• Monitor and respond to customer feedback, app reviews, and support inquiries to ensure timely issue resolution.
• Assist with the daily upkeep of the mobile app, website, loyalty platform, and third-party delivery channels.
• Analyze customer, sales, and app performance data using Excel, including VLOOKUP, Pivot Tables, and advanced formulas, to identify trends and provide actionable business insights.
• Support new store onboarding activities, including platform setup, testing, and launch readiness verification
• Update and maintain digital content — menus, pricing, product descriptions, images, and store information, web pages.
• Assist with routine audits to confirm content and pricing match across App, Web, Loyalty, and Third-Party Delivery.
• Identify, document, and escalate customer-facing digital issues to the appropriate team member.
• Support guest experience improvement initiatives by identifying opportunities to improve digital usability, content accuracy, and operational efficiency.
• Help keep local business listings and website location information accurate and assist with SEO-related updates requested by the team or agency partners.
• App Customer Experience Support

Requirements

• Bachelor's degree in Marketing , Business Administration, Communications, Information Systems, or a related field — or equivalent practical experience. One to two years of professional experience. Internships, co-ops, campus work, freelance projects, and relevant coursework count toward this requirement. We do not expect candidates to have held a full-time role in digital marketing before — but strong and relevant internship and/or work experience is mandatory for this position.
• We are requiring at least (1) years of relevant experience – internships count!
• Experience working within a digital marketing, CRM, technology, or advertising agency environment supporting multiple projects, clients, and deadlines.
• Exposure to digital ordering systems, loyalty programs, point-of-sale (POS) environments, guest engagement programs, or omnichannel customer experiences.
• Education & Experience (additional phrasing) Bachelor’s degree in Marketing , Business Administration, Communications, Information Systems, or a related field — or equivalent practical experience.
• Strong attention to detail and organizational habits and comfortable juggling several small tasks and deadlines at once. Clear written and verbal communication.
• Backend experience with third-party delivery platforms such as DoorDash, Uber Eats, and Grubhub a plus; backend experience managing POS systems a plus.
• Web coding experience with HTML and CSS is a huge plus, along with an understanding of digital marketing fundamentals.
• Comfortable working with data and spreadsheets with exposure to Data Science Formulas (V-Lookup, Pivot Tables).
• Fluency with Microsoft 365 Working Environment.

Preferred

• Agency Experience (Highly Preferred)
• Restaurant, QSR, Retail, or eCommerce Experience
• Digital Marketing & Technology Platform Experience
• Web coding experience with HTML and CSS is a huge plus, along with an understanding of digital marketing fundamentals
• Experience using content management systems (CMS), CRM platforms, loyalty platforms, digital marketing tools, website platforms, or campaign management systems

Benefits

• Med/Den/Vis/Life Insurance (100% Company Covered) from Day 1
• Short Term and Long Term Disability Leave (short term 100% covered)
• 401(k) Company Match
• Life allowance Reimbursements (Monthly)
• Cellphone Reimbursements
• Employee Discounts (40% off CJ products & services)
• Paid Time Off (generous and increases by tier!)
• Paid Creative Leave (up to 4 weeks specified on years of service)
• Paid Holidays (11 days)
• Employee Club Activities (movie, e-sports, book, sports activity club, etc.)