Digital Content Manager Ultra High Net Worth

Westwood, MA (Hybrid)

$125K/yr – $150K/yrMid Level6+ years expFull time

Posted 4 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive enterprise content strategy for high-value client segments, pairing senior stakeholder alignment with hands-on team leadership.

  • Own and lead content strategy for HNW/UHNW audiences.
  • Must-have: 6–8 years in content strategy or digital marketing.
  • Standout: Mentors a team of strategists/writers and coordinates cross-functional execution.

Job Description

Responsibilities

  • Define and present strategic content visions to senior stakeholders across the Private Bank, Wealth, and Commercial businesses, aligning messaging to business objectives and audience insights.
  • Own and oversee the overarching content strategy for HNW/UHNW audiences, balancing multiple business priorities and relationships simultaneously.
  • Identify and activate net-new content opportunities informed by market dynamics, news cycles and emerging industry trends.
  • Lead, mentor, and develop a team of content strategists and writers, fostering a culture of insight driven, audience first storytelling.
  • Guide the team in leveraging research, data, and performance insights to inform content recommendations, with consideration for market trends, customer needs, business outcomes, and available resources.
  • Partner with SEO & Discoverability partners to continually elevate content discovery across search engines, including LLMs to build an authoritative voice.
  • Lead regular performance reporting for business partners and the broader team to assess impact and optimize plans.
  • Partner with internal teams and external agencies to execute approved strategies on time and within budget.
  • Support budget planning, commitment, and billing processes related to content and social execution.
  • Build strong cross functional relationships, operate independently, and manage project execution, deliverables, and additional responsibilities as assigned by the Vice President, Head of Enterprise Content.

Requirements

  • Proven experience leading and managing multiple content marketing initiatives simultaneously.
  • Strong ability to prioritize and adapt deliverables in response to evolving market conditions and business needs.
  • Demonstrated analytical skills, with the ability to interpret data and metrics to inform strategic marketing decisions.
  • Deep curiosity and understanding of content strategy, marketing campaigns, and digital channel opportunities.
  • Adaptable mindset with a commitment to continuous learning and innovation.
  • 6–8 years of progressive experience in content strategy, social media, or digital marketing.

Preferred

  • Experience with high net worth, ultra-high net worth, financial services, or luxury oriented marketing preferred.

Benefits

  • We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Citizens logo

Citizens

3.7 Glassdoor

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens.You’re made ready and so are we. #MadeReady

Providence, Rhode Island, USA
23K employees (491 in marketing)
69% recommend to a friend
81% CEO approval

Traffic Signals

Monthly Visitors
4.9M
Monthly Google Ads Budget
$2.7M
Traffic Source Mix
Search
28.8%
Direct
63.2%
Referral
6.9%
Social
0.1%
Paid
0.8%

Headcount Trend

Current headcount: ~22.8K

Marketing Team

Marketing Team Size
350 (2% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$2B
Last Raise
$750M
Post IPO Debt, 1 years ago

Funding History

  • Feb 2025
    Post IPO Debt • $750M
  • Jul 2024
    Post IPO Debt • $1.3B

Recent News