Responsibilities

• Responsible for assigned category and event content migrating across our customer platforms. Authorized to work in the Adobe Experience Management tool (AEM) and CMS, creating/building, scheduling and migrating content to QVC/HSN digital platforms.
• Supports day-to-day content development for the complete customer funnel: Homepage, Product Detail and the purchasing experience through customer cart.
• Create targeted Adobe Target campaigns via HTML, CSS, and JavaScript as well as knowledge of audience creation within Target.
• In partnership with cross-functional teams including UX and IT, enforces platform standards and processes. Supports day-to-day compliance with key performance metrics including page load and weight, URL best practices and redirects.
• Responds to INRs in real time, partnering with IT to solve website and app issues in the moment in order to preserve the customer experience. Follows up with sr. leadership to explain issues and their resolution.
• Manages the cadence of hourly offer updates on customer-facing digital platforms when required.
• Proficient in multiple programming languages including HTML5 and JavaScript. Able to hand-author HTML and CSS to W3C standards. Advanced Understanding of markup languages including CSS and HTML, and data interchange formats like JSON.
• Collects and distills strategic direction and insights from key stakeholders: eCommerce, eMarketing, Copy, Design, UX, QA, UAT, Testing, and IT.
• Provides technical expertise when working with Marketing and eCommerce teams in developing site and app content campaigns, A/B testing, new features implementation, and platform roll-out..
• Identifies root cause issues within AEM/CMS and leverages expertise to identify and prioritize high- value platform enhancements.
• Finds and communicates opportunities for tool enhancements that allow the team to be more efficient.
• Authors detailed user documentation that serves as a how-to document for team members how to engage with AEM/CMS functionality.
• Supports digital content team members with training, troubleshooting, and building content in some cases.
• This position has 24-hr. on-call responsibilities on a rotating basis. Responds to INRs immediately and works alone or with IT to find a solution in real time.

Requirements

• Must have well-balanced sense of business, technology, information architecture, and UI design.
• Must be able to work between Wednesday-Saturday from 3pm until 1am.
• Understands capabilities of Web browsers and the constraints involved in designing and developing for online and multimedia platforms.
• Ability to hand-author HTML and CSS to W3C standards (without relying on an editor). Proficient Understanding: JavaScript, JQuery, HTML, CSS, and JSON.
• AJAX, PHP, JSP, broadband technology, video streaming, interactive TV, and other Internet technology a plus.
• Excellent interpersonal and customer service skills; ability to work well within a team and on your own.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously; attention to detail and commitment to excellence.
• Ability to make oral and written presentations. Ability and confidence to present opinions and thoughts in a clear, unbiased manner.
• Must possess leadership skills. Must be a good motivator.
• Strong collaborator with the ability to engage multiple stakeholder.
• Able to work in a fast-paced, deadline-driven environment with ever-changing priorities and demands.

Benefits

• Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
• In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.