Own the campus social media voice by planning strategy, content creation, and real-time engagement across channels, with a focus on university storytelling and consistent brand identity.

• Responsibilities: Social Strategy & Calendar: plan and publish platform-specific content that reflects Concordia Chicago identity.
• Content Creation & Publishing: produce on-brand graphics, photos, and short-form video for social channels.
• Multimedia Capture: shoot campus moments and events to support timely social coverage.
• Captioning & Accessibility: write accurate captions with alt text and ensure FERPA/copyright/consent compliance.
• Community Management: monitor channels, engage appropriately, and route inquiries as needed.
• Insights & Reporting: track trends, analyze performance, and deliver regular strategy-informed reports.
• Cross-Office Collaboration: coordinate with campus offices to reflect the full University experience.
• Video Collaboration: work with the Director of Video Production Services to maintain multimedia standards and assist non-social video projects.
• Account Governance: audit and guide University accounts, vet new requests, and advise on policies and best practices.